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2079 posts

Uber Geek
+1 received by user: 200

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Microsoft NZ

  Reply # 469967 17-May-2011 09:13 Send private message

Hi

I work for Microsoft New Zealand, sorry you are having problems with support

Please refer to our Christchurch Earthquake support options page     

http://www.microsoft.com/nz/canterbury/default.aspx


when you call support on 0800 800 004 please explain clearly to them that you are just tring to activate your Windows XP machine, not asking for typical support case to be opened

Cheers
Nathan  



167 posts

Master Geek
+1 received by user: 1


  Reply # 469969 17-May-2011 09:15 Send private message

nathan: Hi

I work for Microsoft New Zealand, sorry you are having problems with support

Please refer to our Christchurch Earthquake support options page     

http://www.microsoft.com/nz/canterbury/default.aspx


when you call support on 0800 800 004 please explain clearly to them that you are just tring to activate your Windows XP machine, not asking for typical support case to be opened

Cheers
Nathan  


But Nathan I did take the Chch support option on the phone (press 1)

I just find it hugely obnoxious that Microsoft would fail the activation, and then try to charge me when I ask "why?"

2079 posts

Uber Geek
+1 received by user: 200

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Microsoft NZ

  Reply # 469974 17-May-2011 09:22 Send private message

the online activation shouldn't be failing if its been a few months since you last activated that XP license key


If when you call back support 0800 800 004 you are continuing to have problems with getting them to activate over the phone, please feel free to call me directly on 021 375503

Thanks
Nathan   

1280 posts

Uber Geek
+1 received by user: 56

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  Reply # 470004 17-May-2011 10:10 Send private message

nathan: the online activation shouldn't be failing if its been a few months since you last activated that XP license key


If when you call back support 0800 800 004 you are continuing to have problems with getting them to activate over the phone, please feel free to call me directly on 021 375503

Thanks
Nathan   


You cant complain about that service. Nice work Nathan.




"Political correctness is a doctrine fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

My thoughts are my own and are in no way representative of my employer.



167 posts

Master Geek
+1 received by user: 1


  Reply # 470041 17-May-2011 11:53 Send private message

Hooray Success :)

Still could not get the online activation to work

But the phone one did

Thankx to those who suggested it

Cheers

Jimmy


3bit.com
5720 posts

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+1 received by user: 104

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Subscriber

  Reply # 470072 17-May-2011 12:45 Send private message

geekiegeek: You cant complain about that service. Nice work Nathan.


+1




356 posts

Ultimate Geek


  Reply # 472375 22-May-2011 15:03 Send private message

Wow you shouldnt bag a company because you didnt know what to do.

I admit that they could of just said activate via phone but dont bag em for it.




Hu? did i do that?
16Mb (EDO RAM), K6-II processor, 2Mb of onboard graphics. 32k dial up modem. 12 speed CD ROM. 5¼-inch floppy drive. 500Mb HDD.

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