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285 posts

Ultimate Geek
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Topic # 100311 8-Apr-2012 18:27 Send private message

Not sure what kind of IT operation the IRD are running, but the online services facility has been unavailable and supposedly to be restored "shortly" all afternoon.

I would have expected any major sort of outfit like this to have a reasonable level of uptime for services like this.

What would you expect?




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  Reply # 606772 8-Apr-2012 18:33 Send private message

Working fine here. Have you tried refreshing the page while holding CTRL down?

Apart from that, I have a lot of respect for govt IT teams. They do get a lot of flack, and get paid a lot lower than private sectors. Everyone who has previously worked in a service level role, knows things can, and do go wrong.




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285 posts

Ultimate Geek
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  Reply # 606779 8-Apr-2012 18:51 Send private message

Yeah it's working now - didn't have to hold ctrl down. I know things go wrong in IT, it seems that "will be restored shortly" should not mean hours of outage. If it is a major outage then just say so.




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  Reply # 606794 8-Apr-2012 19:10 Send private message

casewindow: Yeah it's working now - didn't have to hold ctrl down. I know things go wrong in IT, it seems that "will be restored shortly" should not mean hours of outage. If it is a major outage then just say so.


Often major outages aren't 'major'. You think it's simple and it will all be fixed shortly. But then something else goes wrong, and then another thing and the backup plan for your backup plan doesn't work, and by the time you've got it all sorted out, it turns out it was a major outage after all.




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These comments are my own and do not represent the opinions of 2degrees.

263 posts

Ultimate Geek


  Reply # 620993 7-May-2012 14:14 Send private message

Happening again:
http://www.stuff.co.nz/technology/digital-living/6873923/IRD-website-crash
Not helpful on a day like today.  Still down for me at this time.





"It is useless to attempt to reason a man out of what he was never reasoned into."
— most commonly attributed to Jonathan Swift, author/theologian

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  Reply # 620999 7-May-2012 14:20 Send private message

casewindow: Not sure what kind of IT operation the IRD are running, but the online services facility has been unavailable and supposedly to be restored "shortly" all afternoon.

I would have expected any major sort of outfit like this to have a reasonable level of uptime for services like this.

What would you expect?



It was out this morning too. 

It is not that uncommon for the IRD website to fail.   It is usually on peak days too --- today, provisional and gst is due. 

I always file early now, because the IRD website is too unreliable. 



263 posts

Ultimate Geek


  Reply # 621004 7-May-2012 14:39 Send private message

It was out this morning too. 

It is not that uncommon for the IRD website to fail.   It is usually on peak days too --- today, provisional and gst is due. 

I always file early now, because the IRD website is too unreliable. 




Yes - why I did them late last week!!  Sorry if the headline/title was confusing - rather than create a new thread, I just hooked into one from a month ago - so earlier comments relate to that April 8 outage.





"It is useless to attempt to reason a man out of what he was never reasoned into."
— most commonly attributed to Jonathan Swift, author/theologian

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  Reply # 621026 7-May-2012 15:05

casewindow: Not sure what kind of IT operation the IRD are running, but the online services facility has been unavailable and supposedly to be restored "shortly" all afternoon.

I would have expected any major sort of outfit like this to have a reasonable level of uptime for services like this.

What would you expect?


You think they dont? **IT Happens.




Digital Recruitment Consultant - UXD, Service Design, Front-end dev & pretty much anything creative in the digital space. Follow me on Twitter

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Ultimate Geek
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  Reply # 621048 7-May-2012 15:54 Send private message

I usually try and bust through my procrastination block a few days early because of this, the last filing day always results in a fraught experience :)

Finally did my GST last Friday.





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  Reply # 621422 8-May-2012 08:56 Send private message

While I had some familiarity with the online systems at IRD and was therefore surprised at the outage, this time it had a benefit for me. I had forgotten to put a reminder in my calendar that my GST return was due yesterday and reading the article that noted that most people had returns due that day reminded me to check my own. Sure enough I did have a return due(!) and was able to complete it last night.

Whew!




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  Reply # 621491 8-May-2012 10:27 Send private message

My accountant filed a couple of weeks ago, and I paid the bill last week. Leaving things till the last minute is rarely a good plan.




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  Reply # 621500 8-May-2012 10:41 Send private message

I like to live close to the edge!




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Sempron 3000 (XP), Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

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