I bought a ring from MH a few months ago on sale. Bought it for around $1500 and it's RRP was $3099. At the time I took up their offer of sending it to get independently valued. The valuation came back saying that the diamond was several grades lower in quality and clarity. The store manager wasn't too pleased with this so ordered another ring from China for me. This 2nd ring came in and while the quality was ok the clarity was again lower than what it should have been.
When I first bought the ring, MH gave me a "Certificate of Authenticity" which goes on about what I purchased and states the value, clarity etc (Mostly for insurance purposes). This cert states what the ring should be, not what it actually is.
Now MH have offered to order in a 3rd ring, however this isn't really an option as it will take 8 weeks, and I need to "use" the ring before that 8 weeks is up, after which I do not wish to swap out or return the ring I use.
So I did mention to the manager that I would be happy to take the 2nd ring, with a partial refund of say $100 or something to make up the difference in quality, but she harped on how I bought the ring for a special price and she couldn't really do that.
I can understand her view point, but my view point is I paid X dollars for a product I did not get. To me the fact it was on sale is irrelevant. I could argue the point that if the sale price was priced around the quality of the jewel I was actually getting, it could have conceivably gone lower than the $1500.
So am I right in asking for a partial refund?
Returning the ring altogether and getting a full refund is not an option, nor is replacing the ring with another design.