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Topic # 105554 6-Jul-2012 17:01 Send private message

I left New Zealand part way through the last tax year. This means that I ended up paying to much tax for the year. Becuase I stopped being a NZ tax resident, I had to file an IR3 with the IRD so they can work out my refund.

I submitted my IR3 return to the IRD on the 27th of March via the website. At the time they said processing can take up to 10 weeks. I figured that was a long time, but was likely a statement more to cover themselves in case they were excessively busy or something.

6 weeks later, I ring them to see how it's progressing. They tell me it should be processed around 5th August  (10 weeks from submission).

I'm totally perplexed it can take this long. 10 weeks is 70 days - and it was filed online. In fact, I hardly had to fill anything out because it pre populated most of the details.

Here in Oz, every single tax payer has to file a return, every year. Because it's my first year here, I cannot use their online system and I had to send in a paper return. Even sending it in manually on paper, the Australian Tax Office SLA on my refund is 46 days - that's more than 3 weeks LESS than IRD's timeframe for an electronically filed return.

If I could have filed my AU return electronically, the ATO state that most refunds are processed in 14 days or less from submission (No more than 30 for complex returns).

Considering most NZ tax payers don't even have to file a return at all, I am perplexed it can take the IRD so much longer to processes something that a) should be pretty straightforward and b) they already know most of the info for.




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  Reply # 652002 6-Jul-2012 17:19 Send private message

That does seem unusually slow, the last time I filed a dead-tree return was admittedly probably about 6-7 years ago, but I at least got a response from them within a couple of months.

The joys of a huge faceless organisation with nigh total power and little need to account for their actions.




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  Reply # 652004 6-Jul-2012 17:20 Send private message

On IRD's web site they state:

"Within 10 weeks after you filed your IR3 with us, we will send you a:

return acknowledgement notice, and
notice of assessment, if we amended the details in your IR3 return.

We will also tell you whether you have a tax refund or tax bill."

So they are giving themselves 10 weeks to process your return.



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  Reply # 652015 6-Jul-2012 17:37 Send private message

I realize they are giving themselves 10 weeks, but 10 weeks just sounds like far too long. I can understand a hugely complex tax issue taking a long time to process, but my return was very straight forward. Only difference to a PTS was the details around when I left NZ.




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  Reply # 652018 6-Jul-2012 17:40 Send private message

Also, 10 weeks seems to be the guideline for paper returns too. Considering there is no posting times, no one needing to open the mail, enter the details etc, I would think is should shave at least a week or two off the processing time.




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  Reply # 652025 6-Jul-2012 17:59 Send private message

I left NZ in March 2011 and advised IRD of my non tax residency status (completed form to confirm this).
Filed my IR3 online.
In august in the post I got mail from the IRD asking me to complete the non tax residency status form again and also to file a paper IR3 return for the same year that I had previously completed online.

I called the IRD to query this. The person on the phone told me they had probably misplaced the original non residency form. She could not explain the reason for the IR3 paper return other than to say there must be a reason and I should complete it and return it.

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  Reply # 652594 8-Jul-2012 18:52 Send private message

ajobbins: I realize they are giving themselves 10 weeks, but 10 weeks just sounds like far too long. I can understand a hugely complex tax issue taking a long time to process, but my return was very straight forward. Only difference to a PTS was the details around when I left NZ.

Perhaps it takes a long time to correctly process a few million small simple tax issues? Especially since they tend to all come in at the same time.




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  Reply # 652644 8-Jul-2012 21:24 Send private message

Filed mine with my accountant (does it for free as part of the wider range of accounts that he does for me). Got my refund within a couple of weeks.

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  Reply # 652663 8-Jul-2012 22:07 Send private message

Last year I filed my IR3 online at the end of May, and it took until the end of September to process (4 months).

This year, I filed my IR3 online just a few days before the July 7 deadline and I had my refund in my bank account 4 days later!

It seems there is no telling how long it will take, but I have to say I was pretty blown away by how quickly it was processed this year. Pretty much on par with how quick it is when my accountant files the return. Well done IRD!





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  Reply # 652728 9-Jul-2012 08:05 Send private message

I've had the same experience as grant_k. Filed a couple of days before the deadline, and I'm expecting the money in my bank today.

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  Reply # 652729 9-Jul-2012 08:09 Send private message

Filed my tax retun last Sunday. Tax refund in my acocount on Thursday.

Changed Kiwisaver provider 1 1/2 weeks ago. Letter confirming from IRD arrived Friday.

That is pretty darn good. Perhasp EQC could learn some lessons!

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  Reply # 652745 9-Jul-2012 09:00 Send private message

minimoke: Filed my tax retun last Sunday. Tax refund in my acocount on Thursday.

Changed Kiwisaver provider 1 1/2 weeks ago. Letter confirming from IRD arrived Friday.

That is pretty darn good. Perhasp EQC could learn some lessons!


Hah!  I changed provider too, and the IRD took two months to notice, apparently because the losing provider "lost" my exit notice.

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  Reply # 652754 9-Jul-2012 09:24 Send private message

They get to keep your money longer. Do that for everyone and that's a bit of interest they earn.

Though it's probably best to assume incompetence rather than profiteering. It's probably all processed by a small team of people, or approved by them, and they're either overworked or lazy. I've worked in quite a few government departments, the motivation and pace of work isn't always high.




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  Reply # 652778 9-Jul-2012 10:21 Send private message

webwat:
ajobbins: I realize they are giving themselves 10 weeks, but 10 weeks just sounds like far too long. I can understand a hugely complex tax issue taking a long time to process, but my return was very straight forward. Only difference to a PTS was the details around when I left NZ.

Perhaps it takes a long time to correctly process a few million small simple tax issues? Especially since they tend to all come in at the same time.


A few million? NZ only has a few million people total, and most people only have to confirm a PTS if they have a refund, it's a minority of tax payers who have to fileAnn IR3.




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  Reply # 652793 9-Jul-2012 10:39 Send private message

Im still waiting on my tax return for this year. Always thought it was faster in the past but oh well.




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  Reply # 652798 9-Jul-2012 10:47 Send private message

Maybe they do NZ resident taxpayers claims quicker than non Nz resident taxpayers claims. There could be a different department that deal with the claims as the tax laws are more complicated.

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