I think its just so inappropriate to be saying stuff like that while I'm trying to get this guy help. This isn't the first time its happened either. Last year at a friends birthday party, a police dispatcher did almost exactly the same thing to me over the phone while some gang member was trying to violently force his way into the house we were in. On a separate note, the police never came that night, or the next day, or ever. I was even more annoyed at that, but really, why do they think its appropriate to be saying that stuff while I'm calling in? They can see my number on Caller ID, shouldn't that be more than enough to verify its an actual number? This just seems to be using time that could be better spent on someone elses call, rather than distracting from what was actually going on.