Nety: Have you contacted Youshop? it should have arrived by now.
Ok have done the online chat. It actually worked quite well, considering I'm using an iPad on a moving train :) (yay 2degrees)
The result was:
Rebecca: Thank you for your patience, both of your item left the Warehouse on the 17 th of November. The target for delivery to your NZ address if 7-11 working days from this date, so you would expect to have received them on or by the 4 th of December. You will receive a email notification once they arrive into NZ with the tracking number also being supplied at this time.
Joseph: Ah, ok. The confirmation email said 5-7 days, then I should receive an email with tracking number.
Rebecca: That is correct, this is when the items are expected to arrive into NZ, but does not include Customs. So the 7 th working day is due tomorrow. If your items do arrive tomorrow you will receive your email at this time. but the item are not expected to your NZ address until the 4 th of December all going well and having no hold up in Customs.