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  Reply # 735287 20-Dec-2012 09:11 Send private message quote this post

Things rarely get lost, they just get delayed. Youshop isn't an express courier service, they're a reasonably priced service. If you want express courier use one of the shippers that uses fedex express.




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  Reply # 735288 20-Dec-2012 09:16 Send private message quote this post

This is a reasonable comment there...





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  Reply # 735293 20-Dec-2012 09:30 Send private message quote this post

timmmay: Things rarely get lost, they just get delayed. Youshop isn't an express courier service, they're a reasonably priced service. If you want express courier use one of the shippers that uses fedex express.


Yip they get delayed while packages sent days after get delivered. Theres a tui billboard right there..

Edit: I realise its not an express service, and you get what you pay for. Its just disheartening knowing that multiple others have had theres delivered that were sent after ours. We don't even have confirmation it has landed in NZ 8 days after leaving the states. Somethings not right here but delayed? come on.. you would then assume that all future shipments would then also be delayed but thats not what is happening.

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  Reply # 735305 20-Dec-2012 09:51 Send private message quote this post

techno246: I'm in the same boat here as the other's who had their parcel marked as ship last Wednesday.

I had two packages shipped out. One on Wednesday and one on Thursday. The one shipped on Thursday arrived here in NZ on Monday and got delivered on Wednesday. The other package isn't even here yet :(


Two Parcels arrived today that were shipped on the Wednesday, so i'd imagine you should get them today or tomorrow, if they were in fact in that shipment.

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  Reply # 735307 20-Dec-2012 09:52 Send private message quote this post

NzBeagle:Two Parcels arrived today that were shipped on the Wednesday, so i'd imagine you should get them today or tomorrow, if they were in fact in that shipment.


Did you get email confirmation that they arrived in NZ etc, or did they just show up randomly?

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  Reply # 735308 20-Dec-2012 09:55 Send private message quote this post

garvani:
NzBeagle:Two Parcels arrived today that were shipped on the Wednesday, so i'd imagine you should get them today or tomorrow, if they were in fact in that shipment.


Did you get email confirmation that they arrived in NZ etc, or did they just show up randomly?


Yes email confirmation came through

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  Reply # 735343 20-Dec-2012 10:27 Send private message quote this post

NzBeagle:
garvani:
NzBeagle:Two Parcels arrived today that were shipped on the Wednesday, so i'd imagine you should get them today or tomorrow, if they were in fact in that shipment.


Did you get email confirmation that they arrived in NZ etc, or did they just show up randomly?


Yes email confirmation came through


That's disheartening. Seems like neither garvani nor I got any sort of confirmation, email or website, that it has arrived in NZ.

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  Reply # 735354 20-Dec-2012 10:44 Send private message quote this post

I spoke with the online support about my delivery (left Portland 12th, no indication of arriving in NZ) and the initial as was "your item is still on it's way but with the last minute rush lead up to Christmas we have experienced a larger than usual shipment and they are taking a bit longer than expected to arrive and be processed".  When I pointed out that later shipments *had* been delivered, she acknowledged something appeared odd and suggested I contact their International Team (0800 736353) to follow up with them.

Not the end of the world by any means, but just endorses my personal view that alternative shipping options (albeit more expense) might be the preferred approach

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  Reply # 735375 20-Dec-2012 11:22 Send private message quote this post

kiwi_64: I spoke with the online support about my delivery (left Portland 12th, no indication of arriving in NZ) and the initial as was "your item is still on it's way but with the last minute rush lead up to Christmas we have experienced a larger than usual shipment and they are taking a bit longer than expected to arrive and be processed".  When I pointed out that later shipments *had* been delivered, she acknowledged something appeared odd and suggested I contact their International Team (0800 736353) to follow up with them.

Not the end of the world by any means, but just endorses my personal view that alternative shipping options (albeit more expense) might be the preferred approach


Are you going to follow up with the international team? Your right its not the end of the world, but just knowing where it is would be nice. I somewhat assumed i would have my gopro by christmas considering i ordered it on the 29th of November from Amazon! Delay after delay is making that look less likely. 

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  Reply # 735432 20-Dec-2012 12:18 Send private message quote this post

If you ever want your package handled in a timely and professional manner, go for Bundlebox.com. I used to use it before YouPost came out which I thought I'd give a try.

With Bundlebox, you get an email notification 10 minutes after it arrives at their warehouse. They ship it with FedEx within the same day. FedEx takes 2-4 days to arrive with extremely good tracking and a very accurate ETA. If something arrives on Monday, I can usually get it by Wednesday or Thursday the same week.


Only thing is that you pay the premium. About $33 USD for a 500g package. But they do consolidation.

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  Reply # 735439 20-Dec-2012 12:25 Send private message quote this post

Asmodeus:
Asmodeus: I had a parcel leave their warehouse on the 15th with an email saying they expect in in AKL in 5-7 days (probably standard blurb though). I will be pleasantly surprised if I have it in my hands by COB on the 24th..


Well b*gger me, I just this minute got an email saying that NZ Post now has it and I should get it in the next 2 days. Looks like I might be pleasntly surprised after all Cool



Aaaaaaaand it turned up this morning :) Good service especially at this time of year!

Hope everyone gets thiur stuff before Tuesday

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  Reply # 735447 20-Dec-2012 12:33 Send private message quote this post

garvani:
kiwi_64: I spoke with the online support about my delivery (left Portland 12th, no indication of arriving in NZ) and the initial as was "your item is still on it's way but with the last minute rush lead up to Christmas we have experienced a larger than usual shipment and they are taking a bit longer than expected to arrive and be processed".  When I pointed out that later shipments *had* been delivered, she acknowledged something appeared odd and suggested I contact their International Team (0800 736353) to follow up with them.

Not the end of the world by any means, but just endorses my personal view that alternative shipping options (albeit more expense) might be the preferred approach


Are you going to follow up with the international team? Your right its not the end of the world, but just knowing where it is would be nice. I somewhat assumed i would have my gopro by christmas considering i ordered it on the 29th of November from Amazon! Delay after delay is making that look less likely. 


yeah, indeed I did, and was told that the shipment had arrived in Akl last night and was being processed today.  I assume the "arrived in NZ" email will be sent out today, so (if your item is also in the same shipment) I suspect you'll be fine for pre-Christmas delivery....

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  Reply # 735494 20-Dec-2012 13:38 Send private message quote this post

kiwi_64 is right

Finally got my email notification that it has arrived in NZ! Hoping it comes tomorrow... but I guess I can wait till Monday. 

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  Reply # 735510 20-Dec-2012 13:52 Send private message quote this post

Yep i have my conformation as well! Monday is all good with me :)

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  Reply # 735741 20-Dec-2012 21:28 Send private message quote this post

My second parcel:

1) Delivered to the Youshop warehouse on 18 Dec (so 19 Dec NZ time)
2) Received an email from Youshop on 20 Dec NZ time
3) Paid the freight in 15 minutes and got email notification right away saying order complete

I would expect another email tomorrow advising parcel on its way to NZ however given this time of the year who would know

I will not be able to get my Kindle Fire HD 8.9 in time for Christmas but still finger crossed for it before the New Year!

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