Looking for information on The Mobilestore

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dclegg

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Topic # 109413 19-Sep-2012 10:51
I got a phone call from my sister-in-law today. My nephew ordered a phone online from a place called The Mobilestore about 3 weeks ago, and are still yet to receive the goods or any notification that they have been shipped. Has anyone here had any dealings with this company? I see that their website is now no longer taking orders, which is alarm bell no.1 for me. Apparently they are not responding to emails, and the phone number on the order acknowledgement email they received is not being answered. And sadly, she made a direct bank deposit rather than using her credit card, so a chargeback is not an option. I got the following whois information, which provides a mobile number and address which I'll be passing on to her, but if anyone else has any information about this company, I'd really appreciate it. admin_contact_name: Terry admin_contact_address1: 234 Edmonton road Te Atatu South admin_contact_city: Auckland admin_contact_country: NZ (NEW ZEALAND) admin_contact_phone: +64 21 986868 admin_contact_email: terry@idealpc.co.nz

stevenz

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Reply # 688065 19-Sep-2012 10:55
If it's "The Mobile Store" that appears on the companies office site, then the sole directory is a Chun Dong, and they've only been around since May, it's registered at 27 Cityview Place Massey. Hope it wasn't an expensive phone... "You are" = "You're" - Not "Your". "They are" = "They're" - Not "Their" or "There". You probably mean "lose" not "loose". There's no such word as "Alot". On the internet, wasting time, since '89.

freitasm

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Reply # 688066 19-Sep-2012 10:57
Looking at the next WHOIS for idealpc.co.nz: Date Registered 03:37 1/9/2010 Date Billed Until 03:37 1/9/2012 Date Last Modified 04:00 1/9/2012 Date Cancelled 04:00 1/9/2012 Registrant Contact Name Terry Registrant Contact Address1 24 Pinewood st Avondale Registrant Contact City Auckland Registrant Contact Country NZ (NEW ZEALAND) Registrant Contact Phone +64 21 986868 Registrant Contact Email zebra19841@hotmail.com It seems the other business is gone too... Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

dclegg

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Reply # 688069 19-Sep-2012 11:01
stevenz: If it's "The Mobile Store" that appears on the companies office site, then the sole directory is a Chun Dong, and they've only been around since May, it's registered at 27 Cityview Place Massey. Hope it wasn't an expensive phone... Thanks. It was around $540 (Sony Xperia S). I tried to talk him into a Huawei G300, which he could've got from a bricks and mortar retailer for around 1/2 that, but he preferred the look of the Sony. Maybe now he'll know next time to listen to his Uncle :-)

freitasm

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Reply # 688071 19-Sep-2012 11:01
The email address in the WHOIS points to Terry Dong. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

dclegg

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Reply # 688074 19-Sep-2012 11:05

freitasm: Looking at the next WHOIS for idealpc.co.nz:

 
Date Registered	03:37 1/9/2010 
Date Billed Until	03:37 1/9/2012 
Date Last Modified	04:00 1/9/2012 
Date Cancelled	04:00 1/9/2012 
Registrant Contact Name	Terry 
Registrant Contact Address1	24 Pinewood st Avondale 
Registrant Contact City	Auckland 
Registrant Contact Country	NZ (NEW ZEALAND) 
Registrant Contact Phone	+64 21 986868 
Registrant Contact Email	zebra19841@hotmail.com

It seems the other business is gone too...

Thanks, that gives us alternative contact details to try. Here's hoping my nephew didn't just learn a $540 lesson.

KevinL

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Reply # 688076 19-Sep-2012 11:06
Lots of complaints on this facebook page: https://www.facebook.com/themobilestore.co.nz

1080p

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Reply # 688077 19-Sep-2012 11:06
Confirmed as he 'Likes' The Mobile Store. xD Workstation: Intel DH67CL ~ i5-2500 ~ 4GB Corsair RAM (x2) ~ Intel X25-M 80GB SSD Laptop: Dell Inspiron 1564 ~ i5-520M ~ 4.00GB RAM ~ 500GB SATA HDD ~ Win7 Home Premium x64 Common misconceptions.

dclegg

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Reply # 688079 19-Sep-2012 11:08
KevinL: Lots of complaints on this facebook page: https://www.facebook.com/themobilestore.co.nz Yeah, my sister-in-law said they found a bunch of complaints after they googled the company when they first started suspecting things were not going to plan.

stevenz

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Reply # 688080 19-Sep-2012 11:08
So Terry is probably the generic English name that Chun has chosen to use, so the companies office details is probably for him or a relative. http://www.business.govt.nz/companies/app/ui/pages/companies/3821696 "You are" = "You're" - Not "Your". "They are" = "They're" - Not "Their" or "There". You probably mean "lose" not "loose". There's no such word as "Alot". On the internet, wasting time, since '89.

freitasm

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Reply # 688083 19-Sep-2012 11:09
Seriously, people shouldn't buy from local parallel importers. If it's not a big name (Amazon, Expansys) I wouldn't touch. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

xpd

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Reply # 688085 19-Sep-2012 11:13
Ah, thought that name sounded familiar.... Ideal Technologies is the other name for their PC sales... Pretty much an item might turn up....but be the wrong one. Took them weeks to send us a stick of RAM, and it was the wrong stick when it finally turned up... tried returning it to get swapped but never heard back from them. XPD / @DemiseNZ / Gavin Website CPU : Intel E5300 GFX: Geforce 9800GTX/+ RAM: 3GB DDR2 A+ - MCDST - MCTS CCNA Arriving soon.

stevenz

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Reply # 688087 19-Sep-2012 11:14
Sorry for the lack of link coding. The Cityview Place address is a family home way out in the burbs, was only built in the past 3 years. "You are" = "You're" - Not "Your". "They are" = "They're" - Not "Their" or "There". You probably mean "lose" not "loose". There's no such word as "Alot". On the internet, wasting time, since '89.

dclegg

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Reply # 688100 19-Sep-2012 11:19
Thanks for all the help here, guys. I've passed all the information on to my sister-in-law, along with a link to this thread just in case any more helpful info comes to light.

kyhwana2

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Reply # 688123 19-Sep-2012 12:10
freitasm: Seriously, people shouldn't buy from local parallel importers. If it's not a big name (Amazon, Expansys) I wouldn't touch. I only buy from local parallel import stores with an actual physical shop. Lets you inspect the product and you get it right there and then and only from the "bigger" PL import stores. (As for warrenty, havn't had to try that yet, hopefully it wouldn't be issue/won't come up)