I see that their website is now no longer taking orders, which is alarm bell no.1 for me. Apparently they are not responding to emails, and the phone number on the order acknowledgement email they received is not being answered. And sadly, she made a direct bank deposit rather than using her credit card, so a chargeback is not an option.
I got the following whois information, which provides a mobile number and address which I'll be passing on to her, but if anyone else has any information about this company, I'd really appreciate it.
admin_contact_address1: 234 Edmonton road Te Atatu South
admin_contact_country: NZ (NEW ZEALAND)
admin_contact_phone: +64 21 986868
admin_contact_email: [email protected]