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742 posts

Ultimate Geek
+1 received by user: 47


Topic # 111398 1-Nov-2012 19:32 Send private message

[RANT]
Just got a letter from Contact Energy that explains, in a long-winded way, that my dual-energy discount of 40c per day is disappearing.  In other words, my bill will go up by  approx. $13 per month.

Looking at their customer numbers, they  have  443,000 electricity customers and 125,000 gas customers.  Can’t tell from those numbers  which are retail and which are commercial ,and what sort of discount plans they are on so let’s estimate 25% of the gas customers are affected in this way.  (Only retail customers who receive electronic bills and pay on time are negatively impacted.)

That’s  $4.5M added to their annual bottom-line without a ‘price increase’ as such.  Clever stuff Contact, I expect your shareholders will be very pleased.  Might be time for me to take my business elsewhere though.
[/RANT]





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836 posts

Ultimate Geek
+1 received by user: 66

Subscriber

  Reply # 710586 1-Nov-2012 19:40 Send private message

The quickest easiest fix is to ring them up tell them they have 2 choices, re-instate the 40c discount or you will change to another power company,

2087 posts

Uber Geek
+1 received by user: 38


  Reply # 710592 1-Nov-2012 20:10 Send private message

Really??!!
We've only just changed to Contact to get this discount!
They didn't tell us that it was going to disappear in a month.

If it is true then we'll be looking around again for another provider.

Edit:  Why is it still on their website if it's going?
http://www.contactenergy.co.nz/web/findoutabout/dual-energy







742 posts

Ultimate Geek
+1 received by user: 47


  Reply # 710601 1-Nov-2012 20:16 Send private message

CYaBro: Really??!!
We've only just changed to Contact to get this discount!
They didn't tell us that it was going to disappear in a month.


Yep, it's in bold right here:
Contact Dual Energy 


Might work out alright for those who don't get the 22% Online Ontime, but surely there can't be many left of them.





804 posts

Ultimate Geek

Trusted

  Reply # 710624 1-Nov-2012 20:46 Send private message

We've just had a price increase with Genesis energy. Noticed about $20-30 increase the last 2 months.

804 posts

Ultimate Geek

Trusted

  Reply # 710627 1-Nov-2012 20:51 Send private message

Funnily enough that powerswitch website suggests we switch to Contact.

9 posts

Wannabe Geek


  Reply # 710629 1-Nov-2012 20:54 Send private message

We rang them about a year ago and said we were going to shift and they took our 10% prompt payment discount up to 22%. We did have to commit to stay with them for 12 months though.

Baby Get Shaky!
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  Reply # 710777 2-Nov-2012 00:18 Send private message

shadsnz: We rang them about a year ago and said we were going to shift and they took our 10% prompt payment discount up to 22%. We did have to commit to stay with them for 12 months though.


As part of this deal did you have to agree to get your bill online and pay electronically before the due date? Sounds like you were given the Online Ontime discount which any residential customer can get from Contact without a contract term.

The 22% Online OnTime prompt payment discount is available for residential properties only. To be eligible for this discount, customers need to register for Online Services, elect to receive their bill online, and pay their bills on time, in full, and online by direct debit or internet banking (excluding credit cards).

1 post

Wannabe Geek


  Reply # 713252 6-Nov-2012 23:03 Send private message

CYaBro: Really??!!
We've only just changed to Contact to get this discount!
They didn't tell us that it was going to disappear in a month.

If it is true then we'll be looking around again for another provider.

Edit:  Why is it still on their website if it's going?
http://www.contactenergy.co.nz/web/findoutabout/dual-energy


I also just changed to Contact three months ago to get the discount after their sales guy said I can save $160 a year with the 40cents a day discount.  This $160 a year was advertised in their marketing materials and their website.  Now that they are discontinuing the discount, the advertising was misleading as I would not be able to save $160 a year as promised in their advertising.  I have submitted a formal complaint to the Commerce Commission for them to investigate.  If you are not happy and felt misled, please also submit a complaint to the Commerce Commission.  http://www.comcom.govt.nz/online-complaint-form/

This discontinuing of the discount was not disclosed to me then and was a material information which will affect my decision to switch to Contact or not.  If I knew this then, I would not have switched to Contact.  Again, this may be a breach of the Fair Trading Act.

1844 posts

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  Reply # 713276 6-Nov-2012 23:45 Send private message

Off topic a bit but things don't seem quite right at Contact at the moment. A couple of months back they charged me over $1000 for 42 days of electricity (had moved house between billing periods) which equates to over 4 months normal billing. Needless to say, I've disputed it and am not paying it but they're definitely not in a hurry to sort things out. Just received an "overdue"notice in the mail today.

Seems like I won't be the only one looking to change, although my reasons are different.




Vodafone VDSL:

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  Reply # 713287 7-Nov-2012 00:48 Send private message

We got this letter as well. One thing that really got my goat was the wording of the letter, basically making out they were replacing the Dual energy discount with a prompt payment discount when we were getting both all along. We have switched to another provider who gave us $20 discount on our bottles for the next 5 and a few hundred flybuys.

http://www.elgas.co.nz/manukau-north-shore-city-waitakere-papakura-auckland-region-nz-lpg-gas-bottles-cylinders-supply

for those of you interested.

Watchmaker Wizard
2395 posts

Uber Geek
+1 received by user: 56

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  Reply # 713596 7-Nov-2012 16:29 Send private message

Not sure about other companies, but Contact never used to give us 6-monthly price increases, they gave us 6-monthly price "changes". These changes were always in an upwards direction of course.

Changed to Nova, been pretty happy so far.

The official complaint sounds well founded, good luck guys!




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