Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Forums › Off topic › Mercury just switched me to a more expensive plan.


72 posts

Master Geek
Topic # 111458 4-Nov-2012 09:41 Send private message

I did not get a say in the matter, they just wrote to say that they have switched me automatically.

I guess that I need to switch to another supplier.

Why are they allowed to do this?

Looking at my bills over the last 7 months, I will be paying $5-$8 a month more for my electricity.

Create new topic
13488 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber
  Reply # 711639 4-Nov-2012 10:02 Send private message

jpoc:Why are they allowed to do this?


I would say it's in the terms and conditions




Systems Engineer Vodafone NZ

https://community.vodafone.co.nz/

1083 posts

Uber Geek
  Reply # 711684 4-Nov-2012 11:51 Send private message

I am not with Mercury, but some companies have differing price structures depending on your usage, our company has a 12 monthly check-up to make sure we are on the best plan, admittedly it advises us if it thinks we should be on a different plan (cheaper) and we can choose to change or not.

On the face of it the charges may appear higher, but have a close look at the rental and line rates per Kw, perhaps they have actually switched you to something that may be overall cheaper?

Typically higher rental = low unit prices and vice versa.





Artificial intelligence is no match, for natural stupidity!

6943 posts

Uber Geek

Trusted
Subscriber
  Reply # 711990 5-Nov-2012 02:41 Send private message

jpoc: I did not get a say in the matter, they just wrote to say that they have switched me automatically.

I guess that I need to switch to another supplier.

Why are they allowed to do this?

Looking at my bills over the last 7 months, I will be paying $5-$8 a month more for my electricity.


Mercury has special low user plans for low users, once you exceed the limit regularly you can't stay on them.

This is probably what happened.



72 posts

Master Geek
  Reply # 713816 7-Nov-2012 21:03 Send private message

Ragnor:
jpoc: I did not get a say in the matter, they just wrote to say that they have switched me automatically.

I guess that I need to switch to another supplier.

Why are they allowed to do this?

Looking at my bills over the last 7 months, I will be paying $5-$8 a month more for my electricity.


Mercury has special low user plans for low users, once you exceed the limit regularly you can't stay on them.

This is probably what happened.



No, quite the opposite. I am on the standard plan and they are moving me to the low use plan. That is despite the fact that my monthly consumption is substantially above that at which the low use plan is a saving and also despite the fact the year-on-year, my monthly consumption is increasing considerably.

3738 posts

Uber Geek
  Reply # 713824 7-Nov-2012 21:13 Send private message

Just like most companies they have the right to adjust pricing to whatever they want to

of course, if they do, they have to give you appropriate notice and you have the right to switch suppliers.

6943 posts

Uber Geek

Trusted
Subscriber
  Reply # 714466 9-Nov-2012 04:47 Send private message

jpoc: 

No, quite the opposite. I am on the standard plan and they are moving me to the low use plan. That is despite the fact that my monthly consumption is substantially above that at which the low use plan is a saving and also despite the fact the year-on-year, my monthly consumption is increasing considerably.



Sounds like a mistake, have you tried contacting them?

Create new topic





Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »
New Zealand game developers conference expects big audience
Posted 20-Jun-2013 09:21

Vodafone launches 4G in Queenstown ahead of Winter Festival
Posted 20-Jun-2013 08:52

AVG Technologies launches AVG CloudCare in Australia and New Zealand
Posted 20-Jun-2013 08:42

Investor Rowan Simpson backs Timely
Posted 19-Jun-2013 14:36

Orcon Genius Go app set home lines free
Posted 19-Jun-2013 14:26

New Slingshot "Global Mode" gives access to world of content
Posted 19-Jun-2013 13:00


Trending now »
Hot discussions in our forums right now:

Sky outbid for EPL rights (Premier League Pass discussion)
Created by JonnyCam, last reply by Ellwood on 20-Jun-2013 16:21 (281 replies)
Pages... 17 18 19

Orcon Genius Go discussion
Created by freitasm, last reply by openmedia on 20-Jun-2013 16:59 (94 replies)
Pages... 5 6 7

I am been sued - HELP!
Created by BaaaaD, last reply by NZCrusader on 20-Jun-2013 15:48 (75 replies)
Pages... 3 4 5

Condenser Dryer: anyone has one?
Created by joker97, last reply by graemew on 18-Jun-2013 21:08 (31 replies)
Pages... 2 3

Slingshot Global Mode announced
Created by freitasm, last reply by subin on 20-Jun-2013 16:49 (57 replies)
Pages... 2 3 4

Slow YouTube Response
Created by SneakerPimps, last reply by mercutio on 18-Jun-2013 21:34 (23 replies)
Pages... 2

Sky News UK now streaming on Apple TV
Created by steve98, last reply by jarledb on 20-Jun-2013 12:00 (19 replies)
Pages... 2

Calling all mazda 3/Axela owners in NZ
Created by coolcat21, last reply by Kingy on 19-Jun-2013 09:51 (37 replies)
Pages... 2 3


Geekzone Jobs »
Most recent NZ jobs in technology:

Mobile Developer - iOS
Posted 20-Jun-2013 16:38

Systems Administrator
Posted 20-Jun-2013 16:38

Senior SharePoint Developer
Posted 20-Jun-2013 16:38

Mobile Developer - Android
Posted 20-Jun-2013 16:38

B2B Service Executive
Posted 20-Jun-2013 15:38

Systems Administrator
Posted 20-Jun-2013 15:38

Solutions Architect
Posted 20-Jun-2013 15:38


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.