The other week, I was driving home and I always plug my iPhone in and play music through the car with spotfiy, on occasion it will log me out but i just hit log in with facebook and it works again, but that day was different.
Kept giving me various errors and refusing to log me in with both facebook and spotify manual log in. So waited until I got home and tried it on my MacBook and my windows 7 laptop, both did the same thing, refused to let me in.
So I fired an email off to spotify support, asking why this happened, and this is when I noticed it wouldnt let me log in to the spotify website either, obvisouly an account issue.
They replied the next day, asking to try this CS testing account, which had spotify premium on it, so logged into that and it worked fine and told them this, they never replied. So I've been using this account for the last 2 weeks because my one is no longer working at all. But I want my one back. Its very annoying. I've tweeted @spotifycares and got responses saying their payments team will be in touch soon, that was last week. No one is replying to anything and Im just left in the dark to why they've done this. They gave me absolutely no warning or anything, just shut the account down.
Anyone else experienced this? I've paid the account on time every month, they just deduct it straight off my Debit Card so it cant be that.
What could I do here? They dont have any special NZ contact (building to visit, number to ring etc.)
thanks in advance,
-Sam
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