Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



782 posts

Ultimate Geek
+1 received by user: 72


Topic # 112040 24-Nov-2012 08:56 Send private message

Plenty of threads on here, and many other places, about poor customer service, I thought I’d post about a positive experience.

I’m not a big fan of cash-back schemes, why not offer manufacturer’s discounts over the counter (maybe it’s an accounting thing, in that only a certain percentage of buyers will claim so it doesn’t cost quite as  much). I've seen quite a few stories of people waiting for months and/or claims getting lost.

Anyway, in need of a colour printer and settled on the Brother HL3040CN, one of the factors being the price after cash-back, and encouraged by Brother’s 10-day processing pledge.  The good news story is that I bought the printer on Tuesday afternoon, lodged the claim on-line that night, put receipt in the post-box on Wednesday morning, status changed to ‘claim approved’ on Thursday, I received an ‘Payment Processed’ notification e-mail on Friday and the money has shown up in my account this morning.
Good effort Brother, I’m mildly impressed.





Create new topic
19776 posts

Uber Geek
+1 received by user: 1515

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 722169 24-Nov-2012 09:38 Send private message

floydbloke: I’m not a big fan of cash-back schemes, why not offer manufacturer’s discounts over the counter (maybe it’s an accounting thing, in that only a certain percentage of buyers will claim so it doesn’t cost quite as  much). I've seen quite a few stories of people waiting for months and/or claims getting lost.


There are a number of reasons, including -

Firstly discounting by the distributor/manufacturer doesn't automatically result in a discount in the selling price. Some retailers will simply absorb any discounts rather than passing them on. It also means price stability is maintained and you don't turn into a Godfreys with 50% off every weekend that simply trashes both the product and store brand.

There is also no real need to forecast sales and pay marketing money - if you're running a promo stores typically want a % for advertising. They'll also typically want to try and push for discounts off invoice rather than rebates. This means they'll order large quantities of stock at a cheap price, sell some discounted, and then try and sell the rest off at full price making margin. By establishing a relationship with the end user rather than the retailer this is avoided.


984 posts

Ultimate Geek
+1 received by user: 35

Subscriber

  Reply # 722171 24-Nov-2012 09:41 Send private message

floydbloke: Plenty of threads on here, and many other places, about poor customer service, I thought I’d post about a positive experience.

I’m not a big fan of cash-back schemes, why not offer manufacturer’s discounts over the counter (maybe it’s an accounting thing, in that only a certain percentage of buyers will claim so it doesn’t cost quite as  much). I've seen quite a few stories of people waiting for months and/or claims getting lost.

Anyway, in need of a colour printer and settled on the Brother HL3040CN, one of the factors being the price after cash-back, and encouraged by Brother’s 10-day processing pledge.  The good news story is that I bought the printer on Tuesday afternoon, lodged the claim on-line that night, put receipt in the post-box on Wednesday morning, status changed to ‘claim approved’ on Thursday, I received an ‘Payment Processed’ notification e-mail on Friday and the money has shown up in my account this morning.
Good effort Brother, I’m mildly impressed.



Good result. IMHO that's a pretty quick cashback... so why the mildly impressed statement?





782 posts

Ultimate Geek
+1 received by user: 72


  Reply # 722188 24-Nov-2012 10:33 Send private message

sbiddle:
floydbloke: I’m not a big fan of cash-back schemes, why not offer manufacturer’s discounts over the counter (maybe it’s an accounting thing, in that only a certain percentage of buyers will claim so it doesn’t cost quite as  much). I've seen quite a few stories of people waiting for months and/or claims getting lost.


There are a number of reasons, including -

Firstly discounting by the distributor/manufacturer doesn't automatically result in a discount in the selling price. Some retailers will simply absorb any discounts rather than passing them on. It also means price stability is maintained and you don't turn into a Godfreys with 50% off every weekend that simply trashes both the product and store brand.

There is also no real need to forecast sales and pay marketing money - if you're running a promo stores typically want a % for advertising. They'll also typically want to try and push for discounts off invoice rather than rebates. This means they'll order large quantities of stock at a cheap price, sell some discounted, and then try and sell the rest off at full price making margin. By establishing a relationship with the end user rather than the retailer this is avoided.


Ah, thanks.  That makes sense.  Productive day so far, a 100 bucks and I learnt something.







782 posts

Ultimate Geek
+1 received by user: 72


  Reply # 722190 24-Nov-2012 10:36 Send private message

Gooseybhai:
Good result. IMHO that's a pretty quick cashback... so why the mildly impressed statement?




Agreed,  it's a good result.  Mildly impressed being impressed enough to write about it on a message-board, but at the same time not so exciting that I'll be going dancing jubilantly naked around a bonfire.





Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

How stable are snap IP addresses?
Created by Physn, last reply by Oriphix on 23-Oct-2014 18:09 (20 replies)
Pages... 2


Spark Socialiser
Created by freitasm, last reply by freitasm on 22-Oct-2014 18:39 (34 replies)
Pages... 2 3


$39 iPhone plan goneburger
Created by MadEngineer, last reply by Demeter on 23-Oct-2014 16:09 (16 replies)
Pages... 2


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by Geektastic on 23-Oct-2014 15:13 (98 replies)
Pages... 5 6 7


Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Theif taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)

22nd Only: PB Tech BROTHER HL1110 Mono laser Printer $15 shipped(after $30 cashback)
Created by loceff13, last reply by loceff13 on 23-Oct-2014 08:55 (23 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.