Plenty of threads on here, and many other places, about poor customer service, I thought I’d post about a positive experience.

I’m not a big fan of cash-back schemes, why not offer manufacturer’s discounts over the counter (maybe it’s an accounting thing, in that only a certain percentage of buyers will claim so it doesn’t cost quite as  much). I've seen quite a few stories of people waiting for months and/or claims getting lost.

Anyway, in need of a colour printer and settled on the Brother HL3040CN, one of the factors being the price after cash-back, and encouraged by Brother’s 10-day processing pledge.  The good news story is that I bought the printer on Tuesday afternoon, lodged the claim on-line that night, put receipt in the post-box on Wednesday morning, status changed to ‘claim approved’ on Thursday, I received an ‘Payment Processed’ notification e-mail on Friday and the money has shown up in my account this morning.
Good effort Brother, I’m mildly impressed.