I have had a couple of parcels (SD card) sent directly from Amazon.com to my address in Auckland.
The tracking on amazon.com tells me these parcels have made it to NZ ("Arrived in destination country") and I get a tracking number which I can use on i-parcel.com to track the parcels. On there, I get: "Consolidation Arrived - Pending Customs Clearance and inbound Scan" for both of them. I should also point out that for one of them this status has been logged on Oct 31 so it was a while ago and nothing has changed.
I am now trying to contact *someone* in NZ to enquire about my parcels.
I phone customs but their answering machine clearly states that they do not track parcels and the say to phone NZ post. I phone NZ post only to find out that they can't do anything with the tracking number that I have as they are not in the required format.
It seems here that nz post uses another parcel number for tracking but I am not sure how to find these numbers out, very convenient...
Anyway, would anyone have any idea as to what I could do to get more information about my parcels? Who should I contact? How can I get these nz-post-compatible tracking numbers?