I’ve just experience the following situation, and would like some views on where I stand in terms of this matter.
I visited a NZ technology reseller’s website this morning and noticed that they had an item on sale listed at approx $113.64 + GST, discounted according to their site from a usual RRP of $999 + GST. A quick search on Pricespy found the same item for $606 including GST lowest price.
The live stock balance at the time I placed the order was 18, so I placed an order for three of the said items (at 9:19am this morning), and got a Tax Invoice/Receipt shortly after by email for the three items plus shipping. My credit card was charged for the cost of the goods at the same time too.
I noticed after I received my receipt, that the stock balance had reduced to 15 (18 less the 3 I had purchased). A little while later it reduced again to 13. Shortly before lunch, I checked the listing again, and noticed that the price of the product had been increased to $624.61 + GST, and the stock balance went up to 19.
I received an email at 11:54am this morning from the company I purchased the items from, and it said that unfortunately the supplier had run out of stock and that my credit card was refunded for the purchase. It was signed off with “Sorry about that”.
So I rang the company involved about my order, and was told that their supplier had no more of this particular product, so they could not honour the sale. I mentioned that I noticed the price had increased and the stock balance had gone up on their website, at which time I was then told that their supplier had no stock of the particular product “at the price I had ordered them at”, and will not honour my order.
Given that I purchased the product at the advertised price, was charged for the order, and received a Tax Invoice/Receipt, what are my rights in terms of expecting them to honour this sale? I would assume that I had no leg to stand on had they not accepted my order, charged me, and sent me a receipt, but given they did all that doesn’t that mean the sale if final?