Talkiet:Satch:Zeon: While legally you are in a sales contract, is it moral to rip them off for an honest mistake?
What mistake? They have not admitted to making a mistake. They have told me it was a supply issue, meanwhile updating the price on their site and upping their stock count, before removing the item completely after a second call from me saying that I was going to take advice.
Who is being immoral here?
If you believe they genuinely set out to mislead people with that price, then fine, be a dick and press them for the price.
If you think it was probably a genuine pricing mistake, ask them to refund all charges and any fees you may have incurred.
Personally, I think you were acting in far worse faith than the retailer by attempting to take advantage of what looks like a genuine mistake.
Cheers - N
You don't seem to get it. It's not the pricing error he's annoyed about, it's the way they went about trying to sort it, in an underhand manner.
I'd say go for it, you don't have much to lose (just the Disputes Tribunal fee). They've handed you all the evidence you need I imagine. All you need to do is prove that they have/had stock.
On the other hand, let's say their stock management is not great, so everyone gets sent out invoices and are charged but there are not enough to go around, what then? Of course, you'd expect them to refund you and not order you another and honour the price (as long as they weren't trying to deceive). I know some of those websites get stock from a number of different suppliers at different price points so perhaps they are not as shady as you imagine and it might be hard to prove anyway.