Recently (like many others) me and my girlfriend switched power companies away from Contact. We were in $400+ credit with them mostly because when we tried to leave them last time they bribed us with a $200 credit and we stayed ahead ever since.
The switch was relatively painless and the other day my girlfriend rang just to enquire about our credit and what would be happening with it. So far so good, they informed her that the process had already begun and that she should expect a cheque in the mail soon.
About 15 minutes ago she got a call from her mum and I could see she was getting upset. Somehow, and we cannot work out how, the cheque got sent to her aunties house. An aunty that she does not talk to anymore if she can avoid it.
Now apart from a short period when she was 17 (almost 6 years ago and too young to have her name on the power bill anyway) she has never lived there. The only similarity they still have is their last name.
At least her aunty did the decent thing and we will get the cheque tomorrow, but I have to wonder how on Earth something like this can happen.