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Topic # 95801 13-Jan-2012 12:33 Send private message

So here's the deal. I dabble in buying and selling car parts, a little for fun because I like pulling them apart, and a little to make some money on the side so I can buy things for my car :)

I sold a factory stereo from a Ford on Trademe which was working perfectly well in my wifes car two months ago and perfectly well when I re-installed it the day before sending it to its new owner to be sure it was all ok.

I packed it incredibly well and sent it off to Auckland happy.

A couple of days have passed and now Ive received an email from the buyer to say the installer has said its faulty and can I ring the installer. I do so to find out yes it turns on but it also shutsdown after entering the code. My initial thought is the code is wrong, but he wont let me check the code I gave is correct (which I can do) and wont tell me anything more but say the unit is faulty.

Im aware its a second hand deal on TM and techincally the buyer has no comeback but Ive been stung by people who have just told me to get stuffed when Ive received damaged goods and I dont want to do the same to someone else.

But how can I be sure the unit hasnt been damaged in the post, by the buyer, or by the installer ? Can I claim insurance from NZ Post ? It was sent T&T but I havent checked their website, and how do I prove it was working previously ?

I have another unit here I could swap it for, but I dont want to end up with a unit I cant sell which I had no part in damaging.

Any thoughts ?




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  Reply # 568352 13-Jan-2012 12:41 Send private message

First thing, make sure you always get a photo of serial numbers. This way if someone tries to swap your working one with theirs broken one you have how to avoid it...

In this case, to avoid getting bad feedback, ask the buyer to send it back and once you receive it, pay it out.

Obviously the buyer could have used it for parts only, swapping the good parts to his own, then sending back yours, now "faulty"... Nothing much you can do about it really.






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  Reply # 568356 13-Jan-2012 12:46 Send private message

Taking a photo of the serial numbers isnt a bad idea for future reference and by chance I think I have one. The sticker has my writing on it too and they are near impossible to get off to put on another unit.

Would someone really go the trouble of switching parts from a faulty unit for the sake of $50 ?





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  Reply # 568358 13-Jan-2012 12:47 Send private message

martyyn: Would someone really go the trouble of switching parts from a faulty unit for the sake of $50 ?



Probably yes. There are people like this around...
 






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  Reply # 568362 13-Jan-2012 12:50 Send private message

Some people clearly need to get a life then !

Ive offered to replace the unit with another if they send it back at their cost so I can see for myself. Dont think I can be fairer than that given the situation.





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  Reply # 568373 13-Jan-2012 13:24 Send private message

Although I don't have a receipt here to quote the exact wording... in effect the small print of courier carrage rules usually say secondhand car parts are not covered in event of being damaged/go missing.

In the past every red I have got on TM for selling "faulty goods" (which were never faulty or else they would go in the bin), when asked to return in order to get refund, they delete the red and NEVER send back. It seems a lot of people want both slices of the cake.

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  Reply # 570875 19-Jan-2012 15:50 Send private message

martyyn: Some people clearly need to get a life then !

Ive offered to replace the unit with another if they send it back at their cost so I can see for myself. Dont think I can be fairer than that given the situation.



Yes that sounds reasonable, although if I purchase something from a retailer and it is faulty on arrival, I would expect the retailer to pay postage. However selling second hand between people, trademes procedure shows that the buyer would have to pay postage back to the sender.

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  Reply # 570901 19-Jan-2012 17:13 Send private message

mattwnz:
martyyn: Some people clearly need to get a life then !

Ive offered to replace the unit with another if they send it back at their cost so I can see for myself. Dont think I can be fairer than that given the situation.



Yes that sounds reasonable, although if I purchase something from a retailer and it is faulty on arrival, I would expect the retailer to pay postage. However selling second hand between people, trademes procedure shows that the buyer would have to pay postage back to the sender.


Good practice would be offer to reimburse the return cost if it proves to be faulty upon return. That way the buyer can't get away with Free Product + Free Courier Bag or Free Product + Free Money. It also means that if it's legit, they won't feel ripped off but if it's dodgy, they won't risk losing the money.



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  Reply # 570907 19-Jan-2012 17:21 Send private message

Refunding the return postage probably isnt a bad idea if it turns out to be faulty, but I tested the unit the day before sending and it was fine. Im very careful with my packing and there is little I can do if its damaged in transit or by the buyer when trying to install it. Its those scenarios I dont want to get burnt on.

As it stands Ive heard nothing since I made my offer so who knows what the story is.





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  Reply # 570908 19-Jan-2012 17:24 Send private message

martyyn: Refunding the return postage probably isnt a bad idea if it turns out to be faulty, but I tested the unit the day before sending and it was fine. Im very careful with my packing and there is little I can do if its damaged in transit or by the buyer when trying to install it. Its those scenarios I dont want to get burnt on.

As it stands Ive heard nothing since I made my offer so who knows what the story is.



From what yo have said it does sound like you are in the right and have made reasonable steps to put it right. There is not much else you can do as a seller, and you can also only test things so far. It is possible it was dropped by the courier, and no amount of packaging could probably prevent shock damage.

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