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  Reply # 578701 8-Feb-2012 14:15 Send private message

My glasses from 39dollarglasses.com arrived in NZ, but were apparently damaged and sent back to them, arriving Monday. I had to call them today to work out what was going on, as no-one told me anything. Once customer service answered they worked it out and they're making a new set of glasses for me. Not sure how they got damaged if they're in a hard clamshell case that's packaged properly, but oh well.

So overall it's a little annoying that there's a delay, but it's not their fault, and they're putting it right. Fingers crossed the next set make it to me, and work properly.




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  Reply # 578707 8-Feb-2012 14:39 Send private message

I have never ordered glasses online before but just placed an order now for 3 pairs from zenniopitical.

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  Reply # 578717 8-Feb-2012 15:05 Send private message

+1 for clearly contacts.

I do usually get a "bad vibe" from the optometrist when I ask for a copy of my prescription. Last time my wife went they even asked if my wife was going to order them online.

They do however need to be more competetive. Spec Savers has certainly levelled the playing field - I recall paying $600 for glasses 6 or so years ago. Last visit was $300 or so all up. Clearly contacts cant do my exact prescription though.

Compare that with my wifes experience; $60 for eye test, $70 for two pairs of glasses from clearly contacts. So $130 all up.

Its especially good for kids. My son (<10) has about 5 pairs of glasses from clearly contacts since he always misplaces them. Im less inclined to freak out over $35 for new glasses than $300.

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  Reply # 578719 8-Feb-2012 15:13 Send private message

tchart: +1 for clearly contacts.

I do usually get a "bad vibe" from the optometrist when I ask for a copy of my prescription. Last time my wife went they even asked if my wife was going to order them online.

They do however need to be more competetive. Spec Savers has certainly levelled the playing field - I recall paying $600 for glasses 6 or so years ago. Last visit was $300 or so all up. Clearly contacts cant do my exact prescription though.

Compare that with my wifes experience; $60 for eye test, $70 for two pairs of glasses from clearly contacts. So $130 all up.

Its especially good for kids. My son (<10) has about 5 pairs of glasses from clearly contacts since he always misplaces them. Im less inclined to freak out over $35 for new glasses than $300.


If consumer wanted to be relevant, they should do some consumer tests on glsses, comparing local, with these online stores, both in NZ and offshore. Would be very interesting.

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  Reply # 578744 8-Feb-2012 15:46 Send private message

tchart: +1 for clearly contacts.

I do usually get a "bad vibe" from the optometrist when I ask for a copy of my prescription.

.


Yeah. One of the important measurements for ordering online is the PD measurement.
Most NZ Optometrists refuse to include this as part of the prescription and state that it is a dispensing measurement.
In a number of countries overseas they are required by law to include the PD measurement in the script.
It is a fairly easy thing to work out yourself though.

In my experience the stores usually get the PD wrong as well.
Specsavers measured my PD as 64, OPSM as 61 and an independent store as 59 and stated that they could not believe how wrong the other two stores got the PD measurement..
My own measurements correspond with the independent store.
PD measurements usually never change unless you squash your head or get a grotesquely swollen head.  :-)

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  Reply # 578746 8-Feb-2012 15:51 Send private message

My optometrist gave me the PD. Apparently for reading it's slightly less, as your eyes turn in to focus closely. 39dollarglasses tells you how to measure it yourself.




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  Reply # 578747 8-Feb-2012 15:52 Send private message

I had a bad experience with clearly contacts that was actually a great one.

I had problems with purple fringing/Chromatic aberration and it turned out it was due to the choice I made to 'upgrade' to polycarbonate lenses. (Never again!). Anyhow when I queried what I was seeing they assumed it was due to a manufacturing fault so sent another set of glasses which did the same thing.

I then did the research myself and found out what was happening and ran it past them. They weren't too familiar with the whole thing which is where you're reminded that you're dealing with an online customer service desk etc. They remade the whole thing with basic plastic lenses and sent that out, again at no charge and this sorted it. So all in all it was a great result and great customer service from their end, just annoying that I needed to sort the technical eye stuff myself via some aggressive googling!

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  Reply # 578749 8-Feb-2012 15:55 Send private message

Jaxson: I had a bad experience with clearly contacts that was actually a great one.

I had problems with purple fringing/Chromatic aberration and it turned out it was due to the choice I made to 'upgrade' to polycarbonate lenses. (Never again!). Anyhow when I queried what I was seeing they assumed it was due to a manufacturing fault so sent another set of glasses which did the same thing.

I then did the research myself and found out what was happening and ran it past them. They weren't too familiar with the whole thing which is where you're reminded that you're dealing with an online customer service desk etc. They remade the whole thing with basic plastic lenses and sent that out, again at no charge and this sorted it. So all in all it was a great result and great customer service from their end, just annoying that I needed to sort the technical eye stuff myself via some aggressive googling!


My mum had that problem with fringing with graduated lenses, and these were $1000+ glasses, and that was a local shop. They never resolved the problem. She then got some spec savers, where she got two for the price of one, and they didn't have that problem.

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  Reply # 578779 8-Feb-2012 16:51 Send private message

Yeah I'd put money on it being lens material or sheer size/shape of the lens.  If you are susceptible to this type of phenomenon then smaller lens are better, and pick a material with a higher Abbe Value.

http://www.starreloaders.com/edhall/abbevalues.html

It's a good point to ask for your PD as well when you get your eyes tested.  Often they won't put this on the script but you should ask whilst you are in the appointment.

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  Reply # 578785 8-Feb-2012 16:55 Send private message

Jaxson:

It's a good point to ask for your PD as well when you get your eyes tested.  Often they won't put this on the script but you should ask whilst you are in the appointment.


My experience with specsavers and opsm was "sorry but no. We don't give that out unless you buy some glasses"



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  Reply # 578796 8-Feb-2012 17:15 Send private message

In geek terms, they are not "open" then? Well, it's your data, you should be able to get it from them anyway - it's part of the Privacy Act - they have to comply with your request to supply any data they hold that is related to you...






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  Reply # 578848 8-Feb-2012 18:06 Send private message

freitasm: In geek terms, they are not "open" then? Well, it's your data, you should be able to get it from them anyway - it's part of the Privacy Act - they have to comply with your request to supply any data they hold that is related to you...




yes, but they get round this by measuring your PD at the time of spectacle purchase - not at the time of eye test.

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  Reply # 578855 8-Feb-2012 18:29 Send private message

farcus:

My experience with specsavers and opsm was "sorry but no. We don't give that out unless you buy some glasses"




I would be re evaluating where I spent my money then.

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  Reply # 579050 9-Feb-2012 02:57 Send private message

Jaxson: I would be re evaluating where I spent my money then.


exactly what I have done. Get my eyes checked at a non-mall optician and then get my glasses from Zenni. Have purchased several times now and happy with every purchase.

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  Reply # 579080 9-Feb-2012 08:40 Send private message

Jaxson:
It's a good point to ask for your PD as well when you get your eyes tested.  Often they won't put this on the script but you should ask whilst you are in the appointment.


And if they won't tell you just go to the warehouse and buy a ruler for 50c.





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