Is it normal for a company to just raise the cost of their service without notifying the customer?
While we are talking about just over 2 cents a kWh, its the principal of it. For example; when GST kicked in, I got an email from Orcon to advise me "Hey, we know it sucks, but we have to raise our costs to cover GST".
A few choice words were said by me to the email displayed on my screen, then I moved on with my day. They didn't just send me a bill at the end of the month with the new price. They gave forewarning before it happened.
To me its a little deceitful to just raise your price without telling people about it.
Is this normal?