My DSL connection was supposedly set up today and in preparation for this I bought a Draytek Vigor 120 based on advice from Geekzoners. Tonight I plugged the modem in and entered the correct settings provided by my ISP but when I try to connect there is a message that says "starting PPP" and then eventually after a long time it changes to "PPP shutdown" and nothing further happens.
I called my ISP and they noted that that the DSL indicator on the modem is lit up steadily but they can't see me having a connection from their end which means that Chorus have probably linked up the wrong pair. The catch is that if they get Chorus to have a look at it and the problem turns out to be something wrong with my equipment then there's a $270 callout fee that I will have to pay.
I don't know what to do now. How sure can I be that the problem is actually with Chorus? Is there anything else I can try to test that the modem has the correct settings and is not faulty? Is it reasonable for me to have to pay this $270 if Chorus find that the problem is not within their area of responsibility? As someone who is not overly tech savvy would I be better to just pay someone to come and help me knowing that it would be cheaper than the $270 fee that I'm at risk of getting hit with?
Any help would be appreciated.