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170 posts

Master Geek


Topic # 111561 7-Nov-2012 13:37 Send private message

I have a part time hotmail account that I only use about once a month or so. I went to log into in the other day and a message came up saying 'looks like someone else is using your account....' (or words to that effect) and I have to verify who I am...
I set the account up about 8? years ago and can't remember half of the details I used to set to up

I've filled in as much detail as I can remember (name, address, location, additional e-mail address....) but I get an e-mail (to my ihug address) saying I haven't provided enough information and they cannot verify who I am?!?!

Does anyone know how I can get around this to get back into my account? or more to the point how could someone else get into my hotmail account and keep me out?

also should I report this to Hotmail / microsoft??

thanks in advance

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410 posts

Ultimate Geek
+1 received by user: 40


  Reply # 713575 7-Nov-2012 15:47 Send private message

Yeah hotmail is a pain like this. I don't have a solution, but you should change your password to something strong ASAP.

7031 posts

Uber Geek
+1 received by user: 351


  Reply # 713577 7-Nov-2012 15:50 Send private message

Possibly contact Microsoft if you can't get in.

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