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304 posts

Ultimate Geek
+1 received by user: 20


Topic # 114222 12-Feb-2013 15:01 Send private message

Hi all and particularly anyone form Telecom/Chorus who can offer meaningful support.

Here is Whenuapai, North West Auckland, we had a tornado through at start of December causing some quite serious damage and sadly to one of our trusty roadside DSLAM's (Cabinet WEI-U).  A tree crushed the left side leaving a gap which initially was covered with a tarpaulin which has long since gone.  It has left the cabinet with a gaping hole that will allow the rain in with out first big period of rain. It has also started to fill up with various items "posted" by some passers by including pine cones and I would guess other items.  All rather dangerous as it is the power distribution on the smashed side.

Telecom(Manilla Call Centre) was and has been, shall we say, less than helpful and it appears I am unable or not allowed to talk to Chorus direct.

At the time of the tornado when Chorus contractors where in the area off the record we were told there were no spare cabinets or panels available which seems a bit sad and now 2 months later it seems the damage has been forgotten   That is until the rain comes and we all loose our phone and ADSL at which point there will be a lot more to replace, a potential fire and lots of disgruntled customers.

If anyone from Telecom (who is in Auckland and can comprehend the issue) or anyone from Chorus is hanging around this forum can they please contact me to let the community know what is happening before the rain starts or a kid sticks their fingers inside and electrocutes themselves.

Or can anyone else advise the best way to get fault and dangerous issues resolved that does not involve the impermeable barrier that Telecom customer service is.

Cheers

Andy


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7493 posts

Uber Geek
+1 received by user: 420


  Reply # 760148 12-Feb-2013 15:04 Send private message

From the chorus website

Graffiti on a Cabinet

Call Freephone 0800 222 638

Although their contact page is a bit hidden on their website.

Also https://twitter.com/ChorusVan

16674 posts

Uber Geek
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Vodafone NZ

  Reply # 760151 12-Feb-2013 15:06 Send private message

Not related to Telecom in anyway I would just call Chorus direct or send them a email with a picture attached




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Uber Geek
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Spark NZ

  Reply # 760159 12-Feb-2013 15:11 Send private message

I've also forwarded this link onto someone in Chorus who can deal with it.




I work for Spark, but as always my views are my own.

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Vodafone NZ

Reply # 760160 12-Feb-2013 15:12 Send private message

plambrechtsen: I've also forwarded this link onto someone in Chorus who can deal with it.


You are meant to ask have you got a Master Filter installed




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Spark NZ

Reply # 760170 12-Feb-2013 15:20 Send private message

johnr:
plambrechtsen: I've also forwarded this link onto someone in Chorus who can deal with it.


You are meant to ask have you got a Master Filter installed


That's the best thing I have read all day John... That made me really laugh :)




I work for Spark, but as always my views are my own.

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Spark NZ

  Reply # 760182 12-Feb-2013 15:23 Send private message

plambrechtsen:
johnr:
plambrechtsen: I've also forwarded this link onto someone in Chorus who can deal with it.


You are meant to ask have you got a Master Filter installed


That's the best thing I have read all day John... That made me really laugh :)


You're not the only one that got a genuine laugh out of it :-)

Cheers - N




304 posts

Ultimate Geek
+1 received by user: 20


  Reply # 760190 12-Feb-2013 15:32 Send private message

Thanks guys for the quick responses and I'm sorry but you would not be any good at running customer service call centre:)  Thank god for this forum.

Many thanks plambrechtsen for passing it on to your contact.

And thanks guys for the laugh, I would have tried turning the DSLAM off and on again but I'm not sure that's a solution in this particular case.

Cheers Guys.

1332 posts

Uber Geek
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Inactive user


  Reply # 760197 12-Feb-2013 15:35 Send private message

Interesting and slightly OT. I don't have an option to quote OP. Why would this be so?




304 posts

Ultimate Geek
+1 received by user: 20


  Reply # 760209 12-Feb-2013 15:37 Send private message

johnr: Not related to Telecom in anyway I would just call Chorus direct or send them a email with a picture attached


Thanks Johnr, but I was referred back to Telecom by Chorus when I rang a month or so back, told I had to refer to my service provider.  It seemed to be a loop designed to wear my down...it worked :)

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Uber Geek
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  Reply # 760212 12-Feb-2013 15:41 Send private message

1080p: Interesting and slightly OT. I don't have an option to quote OP. Why would this be so?



Can't quote the first post in a topic.

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Uber Geek
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Subscriber

  Reply # 760226 12-Feb-2013 15:59 Send private message

andynz:
johnr: Not related to Telecom in anyway I would just call Chorus direct or send them a email with a picture attached


Thanks Johnr, but I was referred back to Telecom by Chorus when I rang a month or so back, told I had to refer to my service provider.  It seemed to be a loop designed to wear my down...it worked :)


If it is a hazard then you could ring your local council and they may apply pressure on Chorus to at least secure the site.

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Master Geek
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  Reply # 760231 12-Feb-2013 16:04 Send private message

RunningMan: Can't quote the first post in a topic.

<ot>I've noticed that before; and personally think it's a little odd.  Any reason why we shouldn't be able to quote what we're replying to under all conditions?</ot>

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Spark NZ

  Reply # 760233 12-Feb-2013 16:05 Send private message

jamesrt:
RunningMan: Can't quote the first post in a topic.

<ot>I've noticed that before; and personally think it's a little odd.  Any reason why we shouldn't be able to quote what we're replying to under all conditions?</ot>


It's a deliberate design decision. I personally think it's wrong.

Cheers - N


7493 posts

Uber Geek
+1 received by user: 420


  Reply # 760235 12-Feb-2013 16:08 Send private message

jamesrt:
RunningMan: Can't quote the first post in a topic.

<ot>I've noticed that before; and personally think it's a little odd.  Any reason why we shouldn't be able to quote what we're replying to under all conditions?</ot>


Just cut and paste the bit you want to highlight, and put quote tags around it.

2765 posts

Uber Geek
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  Reply # 760277 12-Feb-2013 16:58 Send private message

For those interested in the quote discussion, here's the original discussion from last year.

http://www.geekzone.co.nz/forums.asp?forumid=4&topicid=112626

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