So I rang Telecom and after 10min on hold gave up.
So rang Chorus graffiti line as it is the phone number on the cabinet to report faults and graffiti Helpfully but referenced me to Telecom faults. Something familiar about this.
After much resistance I had to press the point hard that someone was going to die unless I was put through to a supervisor (yes dramatic but possible with the open power distribution, the things you have to do to get a point across). So I was put through to someone else at Chorus.
Imagine a real emergency in Auckland. I shudder to think what would happen if you can't report a danger except to Manilla who appear to be attached to the delete key.
Talked to the next person who then put me on hold and after 10min lost phone lines as the whole Xnet VFX service has gone down down so lost phone lines for half an hour or so.
Just got through again and the person I was talking too has gone home. I give up today.
Oh well if someone dies at least I tried. Not sure it will reflect so well on Chorcom :(
Hope I don't have to rely on anyone I spoke to to save my life.