Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



99 posts

Master Geek


Topic # 89491 3-Sep-2011 09:15 Send private message

I got an automatic email from my ISP on the second day of the month to say I'd used 58% of my monthly broadband cap!  I hadn't been using my computer much those two days, but they are now "monitoring my connection" because they think my PC is at fault.  :(  How do I find out?  (Not a geek, so simple terms please).




[edit mod rc: fixed title from 'help please' ]

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
2303 posts

Uber Geek
+1 received by user: 52

Trusted
Telecom NZ

  Reply # 516045 3-Sep-2011 09:24 Send private message

Are you sure that your usage period is the 1st to 31st? It may well be , for example, 8th to 7th, in which case there is no issue.



99 posts

Master Geek


  Reply # 516047 3-Sep-2011 09:30 Send private message

I rechecked and it starts on the 20th, though the bills come at the end of the month.  However, it doesn't explain why it's suddenly jumped so high!  Usually I get a warning in the last week of the month.  I haven't done anything out of the ordinary and there haven't been any major downloads.

3866 posts

Uber Geek
+1 received by user: 4

Moderator
Trusted
Subscriber

  Reply # 516048 3-Sep-2011 09:32 Send private message

How about some more information?

Who is your ISP, do you have a wireless router? How many PC's are connected, do you torrent? Do you have any form of security, eg antivirus/anitmalware?

A topic more fitting might also help, you can not going to get many responses to a 'help please'.

I would also double check your billing. For example, I get billed on the 17th for the period 24th to the 23rd.
But my data allowance expires on the  8th of the month. So the dates do not align exactly. 

15566 posts

Uber Geek
+1 received by user: 829

Trusted
Vodafone NZ
Subscriber

  Reply # 516049 3-Sep-2011 09:34 Send private message

Why the poor thread title?

Scan your PC with malwarebytes http://malwarebytes.org/

John





2303 posts

Uber Geek
+1 received by user: 52

Trusted
Telecom NZ

  Reply # 516050 3-Sep-2011 09:35 Send private message

ok.

Can you get a detailed report from the ISP, as in hourly sessions, that will tell you when the usage occured.

Is wifi encrypted?

What other users are there?

Do you use P2P, and if so, has it been left running, and been uploading?

Have you had email send issues on a POP client, which may mean it keeps resending and failing, then resending as per the "how often will it automatically check email" settings ?



99 posts

Master Geek


  Reply # 516054 3-Sep-2011 09:39 Send private message

I've already run Emisoft Malaware, Malaware Bytes and Microsoft Security Essentials.  All came up clean.

My isp is Thinair.net.nz.

15566 posts

Uber Geek
+1 received by user: 829

Trusted
Vodafone NZ
Subscriber

  Reply # 516056 3-Sep-2011 09:41 Send private message

Are you using a wireless router?






99 posts

Master Geek


  Reply # 516058 3-Sep-2011 09:43 Send private message

I'm not on a network and I'm the only user.  No router.  My computer plugs into the aerial.  I don't use P2P.

15566 posts

Uber Geek
+1 received by user: 829

Trusted
Vodafone NZ
Subscriber

Reply # 516059 3-Sep-2011 09:45 Send private message

Meez: I'm not on a network and I'm the only user.  No router.  My computer plugs into the aerial.


Must be magic

Have you spoken to your ISP?






99 posts

Master Geek


  Reply # 516064 3-Sep-2011 09:57 Send private message

I meant they took the router away when I gave up the VOIP phone.  They are now monitoring my PC but I want to know if there is something I can check at this end. 

7532 posts

Uber Geek
+1 received by user: 236

Trusted
Subscriber

  Reply # 516312 4-Sep-2011 03:02 Send private message

Networx is a good data/traffic monitor for a single PC situation, might give you a better idea of how much and when you PC is using data.
http://www.softperfect.com/products/networx/



99 posts

Master Geek


  Reply # 516366 4-Sep-2011 10:36 Send private message

Many thanks!  The problem is at their end because when they cut someone back to dial up speeds, they start at the beginning of the next month, not the 20th.  There is no way I used 58% of my data cap in two days, especially as I was hardly home at the time!  Wink

5 posts

Wannabe Geek


  Reply # 516703 5-Sep-2011 10:03 Send private message


Slightly off topic. 

But for the past 2 months, i have also noticed an increase in my broadband usage.

I was on the 15GB plan, and for the past 2 years, the highest usage is only 11.5GB/month. Mostly does not go over 10GB/month.

But for the past 2 months, i have managed to receive the "you have used 75% of your allowance" email after 3 weeks into the data renew cycle.

I have not been using the internet more so than usual, i do not play online game nor share music using P2P.

I do not download music/movies on the internet but i do visit youtube randomly.

Anyway, in the end i have switched to a bigger plan. I will monitor my usage closely this month. 

Have plan, send $NZD50m
3428 posts

Uber Geek
+1 received by user: 63

Subscriber

  Reply # 516707 5-Sep-2011 10:08 Send private message

AnApple:
Slightly off topic. 

But for the past 2 months, i have also noticed an increase in my broadband usage.

I was on the 15GB plan, and for the past 2 years, the highest usage is only 11.5GB/month. Mostly does not go over 10GB/month.

But for the past 2 months, i have managed to receive the "you have used 75% of your allowance" email after 3 weeks into the data renew cycle.

I have not been using the internet more so than usual, i do not play online game nor share music using P2P.

I do not download music/movies on the internet but i do visit youtube randomly.

Anyway, in the end i have switched to a bigger plan. I will monitor my usage closely this month. 


Yes I'm sure I'll get slapped for being ot as well... but you make a very valid point.

I reconfigured my email systems a while back, but I think it's driven my data usage up quite a bit, so I'm going to change it again.

But I'm also wondering about OS and other application updates.  Firefox, Thunderbird, Apple (stuff), Windows, the number of updates my systems are downloading is getting OT.  I'm wondering how to monitor this stuff.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




99 posts

Master Geek


  Reply # 516730 5-Sep-2011 10:40 Send private message

Definitely tell them.  I was hoping it wasn't just me with the problem.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by firefuze on 24-Apr-2014 13:30 (99 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by sbiddle on 24-Apr-2014 20:48 (21 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 24-Apr-2014 21:36 (176 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.