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Hawkes Bay
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Topic # 90626 26-Sep-2011 11:18 One person supports this post Send private message

Please reboot your ADSL router & wait five minutes before you call your ISP about connection issues, regardless of whether you have a PPP light on or not.

No exceptions (ESPECIALLY NOT FOR IT GUYS). Please. We love you.

Kind regards,
Every telco on the planet.


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  Reply # 525722 26-Sep-2011 11:31 Send private message

But my $50 Router from the warehouse has never had a problem, ever, it is your $10K worth of gear between me and your core, or your $250K auth and border controller.

And because of this outage I want free interwebs for a year!!!!!!!!!




Hmmmm

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  Reply # 525724 26-Sep-2011 11:39 Send private message

Agree with David, you're just being silly Tony. Next you'll be saying that internal wiring is often to blame :)




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xpd

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  Reply # 525725 26-Sep-2011 11:43 Send private message

It applies for ALL technology - if its not working properly, restart it before ringing the helpdesk... so many calls I get from staff who havent restarted their PC before calling me.....





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  Reply # 525726 26-Sep-2011 11:44 Send private message

The worst thing is that helpdesk support is one of the biggest costs for an ISP.
If 80% of calls can actually be solved by a modem reboot, then that is costing the ISPs a lot of money to resolve very simple things, and will show up in the price of the internet for everybody.

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  Reply # 525727 26-Sep-2011 11:46 Send private message

why dont ISP just supply flaky modems that randomly reset themselves then?

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  Reply # 525731 26-Sep-2011 12:14 Send private message

They used to but everyone complained that they had a flaky modem that kept rebooting its self... ;P Anyone read Catch 22?





meat popsicle

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  Reply # 525732 26-Sep-2011 12:15 Send private message

reven: why dont ISP just supply flaky modems that randomly reset themselves then?


Yeah why does my modem suddenly just require a reboot with your service?

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  Reply # 525774 26-Sep-2011 12:55 Send private message

Of course you can re-introduce this restart, although it wont be random...
http://dicksmith.com.au/product/M6598/hpm-7-day-digital-timer




meat popsicle

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  Reply # 530359 6-Oct-2011 20:48 Send private message

xpd: It applies for ALL technology - if its not working properly, restart it before ringing the helpdesk... so many calls I get from staff who havent restarted their PC before calling me.....


I would be very angry if my internet was offline since christmas eve and I had never thought of restarting the modem or calling the ISP on a day that wasn't a statutory holiday! Ok, so yeah it wasn't me but apparently still my service at fault...




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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  Reply # 530388 6-Oct-2011 22:04 Send private message

My Cisco 877 says otherwise ;)

Have plan, send $NZD50m
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  Reply # 530396 6-Oct-2011 22:22 Send private message

What's TR069?




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  Reply # 530746 7-Oct-2011 22:52 Send private message





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  Reply # 530755 7-Oct-2011 23:39 Send private message

Hobchild: http://vodpod.com/watch/3631220-how-to-fix-the-internet-according-to-south-park-internet-gizmodo


Haha love the video - the internet looks like it was built by Linksys. Problem when the wife calls me at work, is that there are several things with blinking LEDs that could be at fault - the cable modem, the router, the wireless AP, or the laptop...

Have plan, send $NZD50m
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  Reply # 530789 8-Oct-2011 08:53 Send private message

Skolink:
Hobchild: http://vodpod.com/watch/3631220-how-to-fix-the-internet-according-to-south-park-internet-gizmodo


Haha love the video - the internet looks like it was built by Linksys. Problem when the wife calls me at work, is that there are several things with blinking LEDs that could be at fault - the cable modem, the router, the wireless AP, or the laptop...


A VoIP solution is the clear answer to this problem. ;)

1. Wife calls...
2. Reset cable modem...
3. VoIP connection dropped...
4. Return to normal programming...






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  Reply # 530792 8-Oct-2011 08:57 Send private message

Last year Belkin launched a series of routers with a "self healing" feature. I had one here for a test and found out it's actually a "middle of the night self restart" cron-type job on the router...

It heals everything...






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