My Toshiba canvio 1T drive started ticking, and showing errors so I took it back to the shop as it was only 7 months old and asked for a replacement.
They wanted to send it away and get it repaired instead of just giving me a new replacement. Can they do this? Thats insane, it can never be trusted again.
Sure it might come back as "Drive fixed" if you use software to 'fix it' it, as I did but it will always be suseptable to errors, or have the taint of failure potential with it. As a result it would not be considered as a backup drive.
This means that hard drive warranties are meaningless unless there is a catastrophic failure. The repairer cannot 'fix it', and they don't have to give you a replacement new drive. Under the Consumer Guarantee Act is it considered 'fit for purpose'?
In the end I bought a new one and once I move the data across will take the old one in for 'repair'.
Anyone else have to deal with this?