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345 posts

Ultimate Geek


Topic # 112305 4-Dec-2012 15:42 Send private message

Hi,
Bit stuck here, I've got some webspace and can ftp into it and transfer files.  However I cannot browse to the folder address as a link and be sent the file

Anyone know what needs to be done to achieve this ?

Thanks




Cheers - Kirk

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  Reply # 726893 4-Dec-2012 15:49 Send private message

What folder are you placing the files in?

Ftp root?
WWW?
Some other folder?




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  Reply # 726902 4-Dec-2012 15:59 Send private message

ADKM: Hi,
Bit stuck here, I've got some webspace and can ftp into it and transfer files.  However I cannot browse to the folder address as a link and be sent the file

Anyone know what needs to be done to achieve this ?

Thanks


Contact the host you purchased the webspace from.



345 posts

Ultimate Geek


  Reply # 726905 4-Dec-2012 16:03 Send private message

Tony, I've tried the root folder and a new subfolder off that but no joy.

"Contact the supplier" yes - plan B if I can't find out any other way.




Cheers - Kirk

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  Reply # 727132 4-Dec-2012 23:18 Send private message

You need to use a program such as FileZilla FTP Client to browse files and folders.

Some modern web browsers dont really browse a FTP directory tree as well as windows explorer does, and this can confuse some people.

If you are FTPing into a web host, typically you place your website files in to the www, wwwroot, or public_html folder. The other folders you see will typically be for the email, statistics gathering, settings and other data for services included in your account.




Ray Taylor
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 727133 4-Dec-2012 23:20 Send private message

ADKM: Tony, I've tried the root folder and a new subfolder off that but no joy.

"Contact the supplier" yes - plan B if I can't find out any other way.


It really should be plan A as they will know the answer instantly. We can only guess, as there are too many unknowns. 



345 posts

Ultimate Geek


  Reply # 727137 4-Dec-2012 23:38 Send private message

Thanks Ray.  There's 2 sites I use but the 'problem' one is my own, someone else set the other one up.
I'm using CuteFTP and can login etc. OK.

The structures seem the same on both; I can copy a file in, construct the link address and anyone can browse to that address and get the usual Save As or Open dialog prompt.

But not on mine... Not Found is reported.
Only difference on the surface is the working one is .co.uk whereas mine is .com but I don;'t think that's it !




Cheers - Kirk

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  Reply # 727151 5-Dec-2012 00:51 Send private message

Might need to talk to your web host.




Ray Taylor
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here






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Ultimate Geek


  Reply # 727153 5-Dec-2012 01:17 Send private message

Previous attempts have proved hopeless. Don't think they speak English !  Cry

No worries I'll Google another Forum, but wanted try a local one first.  Can't be much to sort...





Cheers - Kirk

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  Reply # 727154 5-Dec-2012 01:40 Send private message

ADKM: Thanks Ray.  There's 2 sites I use but the 'problem' one is my own, someone else set the other one up.
I'm using CuteFTP and can login etc. OK.

The structures seem the same on both; I can copy a file in, construct the link address and anyone can browse to that address and get the usual Save As or Open dialog prompt.

But not on mine... Not Found is reported.
Only difference on the surface is the working one is .co.uk whereas mine is .com but I don;'t think that's it !


The underlying web server may have a default config that is case sensitive, make sure the case of your folder names and file names in your links match exactly the case of the folder/file names you've created via FTP



345 posts

Ultimate Geek


  Reply # 729925 10-Dec-2012 18:39 Send private message

You chaps suggesting I contact the web host might be interested in their reply -

Hello,

Thank you for your email.

We are sorry for inconvenience.

In this case, it is something you need to make changes on the code of your script.
So in this case, you can seek some advice from your web developer directly.

If you have further queries, please feel free to let us know.

Thank you,
William




Cheers - Kirk

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  Reply # 730038 10-Dec-2012 22:49 Send private message

What does the folder structure look like when you FTP in, are you sure your files are in the right folder? Post some screenshots.

At the end of the day if you are paying peanuts for budget overseas shared hosting you won't get much support, try a reputable local company like one of these guys:

http://www.openhost.co.nz/web-hosting/

http://www.sitehost.co.nz/hosting/shared-hosting

https://www.hooplahosting.com/webhosting (Note: US servers but local support)


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  Reply # 730043 10-Dec-2012 23:08 Send private message

ADKM: You chaps suggesting I contact the web host might be interested in their reply -



Thank you,
William


You get what you pay for with hosting, and the more you pay generally the better the support will be, as they can afford to pay people to spend more time looking at the problem, and replying properly to it.  Looks like in this case it was just a stock answer/cut and paste jobbie. I would suggest finding a new host that supports what you want it to do, and check their support first by emailing them to see how fast they reply, and whether they can actually answer questions.



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Ultimate Geek


  Reply # 730044 10-Dec-2012 23:10 Send private message

Hi Ragnor, there's no file structure ! I can make whatever's needed - once I find out what it is!
I have tried with files in the root folder, and a subfolder off that... no joy. Guess I need a set of setup instructions.

Yeah, went to the wrong place - badly advised - but I'm stuck with it for a year.




Cheers - Kirk

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  Reply # 730050 10-Dec-2012 23:53 Send private message

ADKM: Hi Ragnor, there's no file structure ! I can make whatever's needed - once I find out what it is!
I have tried with files in the root folder, and a subfolder off that... no joy. Guess I need a set of setup instructions.

Yeah, went to the wrong place - badly advised - but I'm stuck with it for a year.


You can move you hosting at anytime to any provider of your choice. There is no lock in period with web hosting. It is possible it just isn't possible with your hosting, perhaps to stop people using it as an FTP store for people to download files from, as some hosting with some providers (usually the cheap ones)  is crippled and restricted in various ways. Hosting between different companies can vary a lot.

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  Reply # 730448 11-Dec-2012 13:50 Send private message

ADKM: Hi Ragnor, there's no file structure ! I can make whatever's needed - once I find out what it is!
I have tried with files in the root folder, and a subfolder off that... no joy. Guess I need a set of setup instructions.

Yeah, went to the wrong place - badly advised - but I'm stuck with it for a year.


Who is the host? They are bound to have online documentation for getting started.

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