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2747 posts

Uber Geek
+1 received by user: 423


Topic # 101699 7-May-2012 10:04 Send private message

Is anyone else that has moved to any of the new plans (including a portion of free data) that uses Xnet Usage Monitor or the Chrome extension noticed a discrepancy in the total reported cost for month to date?

Looking at the XML feed, it appears as though the free data (first 5 or 15GB etc.) is being charged at the usual dollar rate, and added to the total.

Edit: Looks like the total is incorrect in the Xport portal - Manage Data Cap section as well.

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329 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 620828 7-May-2012 10:09 Send private message

I'll get this checked out with our Operations team.







329 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 620832 7-May-2012 10:13 Send private message

I've been advised that this issue is being looked at right now and should be resolved soon. 

Will post again once I've confirmed it's been fully resolved. 









2747 posts

Uber Geek
+1 received by user: 423


  Reply # 620842 7-May-2012 10:18 Send private message

Wow - talk about quick - thanks very much!

329 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 620876 7-May-2012 10:57 Send private message

Just been advised this issue should be resolved, I've looked at a couple of accounts and they are now displaying correctly.  Would be great if you could confirm the same. 









2747 posts

Uber Geek
+1 received by user: 423


  Reply # 620892 7-May-2012 11:19 Send private message

Yep - looking much better.

Thanks very much!

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