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280 posts

Ultimate Geek
+1 received by user: 17


Topic # 18751 22-Jan-2008 16:23 Send private message

Hi All

Have had some comments from people using our VFX line to dial out that the timeout period for pressing dial numbers is too short.  You know the thing, you dial 021, look back at your phone directory, go back to dial the rest of the number but the VFX line has timed out.

Tried doing this on a standard Telecom line and it times out after 10sec after the last button press, VFX timesout after 3sec which is too short on many occasions.

Can this be changed and if so how?

Cheers
Andy

VFX Adaptor: SPA2102

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3551 posts

Uber Geek
+1 received by user: 60

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WorldxChange

  Reply # 106145 22-Jan-2008 16:44 Send private message

Yes we can , by default we set it to 3 but more than happy to change it for you if you wish, PM your VFX number let me know what you would liek and we can set that up.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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3551 posts

Uber Geek
+1 received by user: 60

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WorldxChange

  Reply # 106152 22-Jan-2008 17:36 Send private message

Done and Done Andy




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



280 posts

Ultimate Geek
+1 received by user: 17


  Reply # 106220 23-Jan-2008 08:49 Send private message

Thanks Phil, timeout is now 10 sec, many thanks.

Andy

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Uber Geek
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Subscriber

  Reply # 106242 23-Jan-2008 11:16 Send private message

Problem with that is if you dial a short number (Like the 9 digit On Account numbers vodafone often uses) then you will be waiting 10 secs for the timeout before the call will connect due to the way the dialplans are configured. Please correct me if I am wrong

3551 posts

Uber Geek
+1 received by user: 60

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WorldxChange

  Reply # 106254 23-Jan-2008 12:20 Send private message

Your correct this is the timeout period between digits, if it dosn't see any digits for 10 Secs then it sends the call generally set at 3 Secs to stop PDD (Post Dial Delay) .  Pressing # at the end of the number will send the call straight away




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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