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9 posts

Wannabe Geek


Topic # 19923 6-Mar-2008 16:30 Send private message

Hi, got a SPA2102 not registering.  had a few connection issues through Scorch.  Now appears more stable.  Reset the router and reconfigured.  It reboots, but comes back with nothing changed, not registered and none of the tabs / options in the router config lock down.  our account number is 0393081

Cheers

Adrian

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204 posts

Master Geek
+1 received by user: 1

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WorldxChange

  Reply # 115108 7-Mar-2008 08:13 Send private message

Hi aadwson,

I can currently see that your device is registered, ar eyou still experiencing issues?

Thanks

Josh






9 posts

Wannabe Geek


  Reply # 115112 7-Mar-2008 08:44 Send private message

Still probs.  You're right, it's registered now, the phone light on the router is on an d we have a dial tone.  But...  when we try to dial out, after dialing the nubmer there is a longish slience and then an error beeps (ie not engaged).  When a call comes in, the phone rings, but then we pickup and cant hear the other party.

Any ideas?  Havent been able to make or recieve a call in many days now.


204 posts

Master Geek
+1 received by user: 1

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WorldxChange

  Reply # 115114 7-Mar-2008 08:51 Send private message

i would suspect that the router is not setup correctly or doesn't have the port forwarding correctly setup.. during your outages did you have any changes made to your router?

Please call through to the helpdesk, they should be able to assist with router configuration.

Thanks

Josh




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