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462 posts

Ultimate Geek
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Topic # 21766 6-May-2008 13:41 Send private message

Hi all

Just noticed that we on fusion have been billed $11.25 for a VFX line on top of the Xnet fusion plan. A phonecall to Xnet billing and they said yes there was a glitch in this months billing and everyone affected will be credited on next months invoice.

Regards Lance.

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  Reply # 128849 6-May-2008 16:52 Send private message

It's not just Fusion customers. I have the River broadband plan and have also been charged for VFX. It bugs me that I have to front up the $$ for their error, rather than them sort their problems out and invoice me when it's sorted out. I'm sure there are others working to budget that will find this a nuisance also. It's the principal more so than the price though!

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  Reply # 128890 6-May-2008 19:16 Send private message

Just noticed it on my bill also. Will call WxC tomorrow

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Ultimate Geek
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  Reply # 128918 6-May-2008 20:22 Send private message

I notice it too on my and my friend's fusion invoice

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  Reply # 129070 7-May-2008 11:19 Send private message

Just spoke to WxC about this. They know about it and will be applying a credit to all affected automatically. You will recieve an email about it at some point too.

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