VFX Caller ID - leading 0?

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kerrin

148 posts

Master Geek

Topic # 21964 12-May-2008 12:33
My Orcon phone is fussy about matching address book contacts with caller ID in that the two numbers must match identically. I've noticed that the caller ID on my VFX is coming through with a leading 0 at the start, which causes the two numbers not to match. eg... 009xxxyyyy If I look in the phone logs the display name shows as 09xx, but the number when you drill in is actually showing 009xx. I've also noticed forwarded calls to mobile come through with the 009xx also. Is this normal? Any way to stop the initial 0, or is it important somehow?

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170 posts

Master Geek

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Reply # 130209 12-May-2008 12:53
Hello Kerrin You should have a feature on your phone handset that says "0 insertion" or something along these lines that adds a "0" to each caller ID, you will need to disable this setting then the correct caller ID will display. I have however struck the odd handset where this was unable to be turned off. Nicholas Cuc Network Support WorldxChange Communications www.xnet.co.nz

astrae

135 posts

Master Geek

Reply # 130286 12-May-2008 16:43
I have turned this off on both of my uniden cordless phones. Just a matter of turning off "Insert 0" under global setup. The uniden phone still managed to pick the names out of the address book with it turned on.

kerrin

148 posts

Master Geek

Reply # 130290 12-May-2008 17:00
My Oricom M140 doesn't seem to have this function. Might be time for an upgrade... Stupid thing doesn't match unless the whole number matches...

maverick

3452 posts

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WorldxChange

Reply # 130294 12-May-2008 17:08
We can make a change for you for call delivered to your number if the phone won't do this, PM your number and I will see what I can do, outbound calls shouldn't be going out with an extra 0, if you have one of these can you PM the date and time and I will take a look. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

kerrin

148 posts

Master Geek

Reply # 130382 12-May-2008 21:12
maverick: We can make a change for you for call delivered to your number if the phone won't do this, PM your number and I will see what I can do, outbound calls shouldn't be going out with an extra 0, if you have one of these can you PM the date and time and I will take a look. Thanks Phil, working now...

Andy_Walker

89 posts

Master Geek

Reply # 130609 13-May-2008 16:19
I've got a caller ID issue I'm not sure how to correct. Things work fine for regular Telecom numbers calling me & the number will appear in the format 09XXXXXXX However when a fellow VFX person calls me the number appears 9XXXXXXX. If I hit redial to call them back the phone wont correctly dial the number in that format (missing the leading 0). I then need to key it in manually. It is not a big issue, but I've got a few of my frineds & family onto VFX now so I do get a few fellow VFX calls. Any suggestions guys? Andy

maverick

3452 posts

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WorldxChange

Reply # 130636 13-May-2008 17:34
Hi Andy, Yes I think I can help, you raised a good point, I have actually made a change to a couple of things and you are the first one to be the recipient of this change ..... Could you retest now and see if this now solves your issue. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

Andy_Walker

89 posts

Master Geek

Reply # 130676 13-May-2008 19:23
Hi Maverick Okay I just tried it. Incoming VFX calls still are missing the leading 0 but it seems I no longer need to dial that zero for an outgoing call anyway. I can just dial 9XXXXXXX & it will connect okay. That is good. Thank you Andy

maverick

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WorldxChange

Reply # 130846 14-May-2008 12:30
Just an update on this, you should now find that all calls from VFX to VFX callers wil present with 0X xxx xxxx as apposed to what was happening which was x xxx xxxx which is technically incorrect, Thanks for highlighting this Andy and hopefully all should now be correct. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

Torquemada

2 posts

Wannabe Geek

Reply # 130860 14-May-2008 13:41
What great service you offer your customers Maverick. How can anyone complain about xnet with service like that!

maverick

3452 posts

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WorldxChange

Reply # 130961 14-May-2008 19:23
Torquemada: What great service you offer your customers Maverick. How can anyone complain about xnet with service like that! Thanks for that Toruemada we do try , but in saying that the issue was ours and should not have needed to be fixed in the first place, Bad CLI presentation is not acceptable, just glad it was brought to our attention, I prefer that all things were working correctly without needing to be fixed.... Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

coffeebaron

2609 posts

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Reply # 130964 14-May-2008 19:34
maverick: Just an update on this, you should now find that all calls from VFX to VFX callers wil present with 0X xxx xxxx as apposed to what was happening which was x xxx xxxx which is technically incorrect, Thanks for highlighting this Andy and hopefully all should now be correct. Will this be applied to call notify emails? I have these go to my SMS email address, so come through as a text on my phone. I have to edit the phone number before calling, as there is no leading zero for VFX calls. This was still so at 14:43 today (and just tested again now). Not a biggy, but would be a nice fix. Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection? Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas. *Travel charges may apply. Additional costs may apply for complex installs. I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange. Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

maverick

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WorldxChange

Reply # 131037 15-May-2008 05:59
No Fraser, sorry no not at this stage, this actually relates to the number plan and is a little tricky, All NZ numbers don't actually start with 0, they start with the Area Code, so all VFX numbers are registered this way. Will take a look though and see what i can address in the Backend but could be a bit of a major, seems simple I know but posssibly not. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

coffeebaron

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Reply # 131054 15-May-2008 08:53
maverick: No Fraser, sorry no not at this stage, this actually relates to the number plan and is a little tricky, All NZ numbers don't actually start with 0, they start with the Area Code, so all VFX numbers are registered this way. Will take a look though and see what i can address in the Backend but could be a bit of a major, seems simple I know but posssibly not. No problem, easy enough to edit the number: +64 n nnnnnnn would work too as an alternative, but yes understand the complexity. Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection? Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas. *Travel charges may apply. Additional costs may apply for complex installs. I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange. Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

Niel

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Reply # 131087 15-May-2008 18:17
Actually having +64 appended is a great idea for when you have the notifications sent to an SMS e-mail address while you are overseas with your ATA. After all, it is part of you number anyway. One day we might have to add another digit to specify the planet you are calling from, but that is a whole different topic. You can never have enough Volvos!

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