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463 posts

Ultimate Geek
+1 received by user: 4

Subscriber

  Reply # 139917 23-Jun-2008 12:38 Send private message

1 Yes it does
2 Yes $25.00 saving a month here from before
3 One Login for all Xnet and VFX services

123 posts

Master Geek


  Reply # 139960 23-Jun-2008 15:57 Send private message



Does it meet your expectations?
Does it save you money overall?
Are there things that we should consider changing?
Any other comments?

 


Yes
Yes
Single signon

Other Comments:  Your service desk guys are great, have awesome technical skills and I feel comfortable being able to speak geek to them.  On the flip side the call management is not up to par.  It is not often they give you a incident number and I have had a fault open since I joined that I have no idea what is happening.  Perhaps even an automated email after you log a call or the call is updated just to keep you in the loop would be nice.  Other wise keep up the good work.  A soft phone would be a nice advantageSmile

1562 posts

Uber Geek
+1 received by user: 98

Subscriber

  Reply # 139963 23-Jun-2008 16:02 Send private message

graemeh: I've only just subscribed (16th June) so these are only preliminary comments.  A couple of things I noticed so far are:
1) It would be nice to be able to get some sort of update on progress as I'm still in the "is it there yet.... I can't wait.... where is my new toy...." stage waiting to be connected


I rang today to get an update on progress.  It's been a week since I applied and now I've been told that they haven't even processed my application.  It was received, just never processed.

156 posts

Master Geek
+1 received by user: 1


  Reply # 139974 23-Jun-2008 16:51 Send private message

Does it meet your expectations? Yes.
Does it save you money overall? Yes. VFX additional services.
Are there things that we should consider changing? Allowing $7 second line to be in a different region.
Any other comments? Very reliable so far (since end April).

33 posts

Geek


  Reply # 140027 23-Jun-2008 20:18 Send private message

Xnet:

1) Does it meet your expectations?
2) Does it save you money overall?
3) Are there things that we should consider changing?
4) Any other comments?

 


1)
On the internet side, the performance in streaming videos from websites such as You Tube have not been satisfactory. Apart from video streaming it has met my expectations.

On the phone side (VFX), I am experiencing ongoing problems with disconnections but the technical support team is working with me at the moment to find the source and hopefully tackle it.

2)
It sure is more competitive than ISPs that charge a bulk rate on excess data.

3)
Hopefully the customer service queue can be shortened, at the current state it takes far too long to get to a staff on the phone.

30 posts

Geek


  Reply # 140066 23-Jun-2008 23:11 Send private message

1 - Performance in streaming videos has been pretty bad, even streaming from aussie is bad, apart from thats its great.

On the phone side I use Skype so only paying $59/month for internet and around $30/year for skype local NZ number and about $50/year for calls (dont make alot local calls are free)

2 - Saved a load of cash with out Telecom

3 - Customer service if anything.

Plx

34 posts

Geek


  Reply # 140278 24-Jun-2008 19:38 Send private message

Does it meet your expectations?

It works, but the call quality isn't as good as a Telecom line, and there are odd things going on with the line (see below)

Does it save you money overall?

About $15 -20 month, BUT the ATA adapter cost $120, so it'll be a while before it actually amounts to a saving.

Are there things that we should consider changing? See below
Any other comments?


>Last Saturday I had to wait 45mins to speak to a CSR - he was very helpful - but this is way too long.
>I think it's still a too "nerdy" technology to let loose on the general public - most people just want to plug it in & it goes, they don't want to be configuring it etc, the vast majority wouldn't know where to start
>When I got my first VFX line the CSR got my email address wrong, and I could hardly understand him, so there was a delay in getting it provisioned. When I finally got the email (after phoning), Xnet didn't correct it on their records, so a second email to me with my Fusion details was delayed :-/
>The email I sent last Monday asking my second line to be disconnected went unanswered - I had to ring up myself on Wednesday, the disconnection plainly didn't go right because I had problems the following Sat (see above)
>I'm still having problems with the line, it'll intermittently do a series of short rings - beats me why.

So, it hasn't been a smooth ride for me. Don't get me wrong, I'm happy to be with Xnet, and do recommend them to anyone looking for an ISP.

Finally, Fusion is good way to justify FS/FS - if not I'd probably be on the River plan.

460 posts

Ultimate Geek
Inactive user


  Reply # 140488 25-Jun-2008 16:15 Send private message

By anyway xnet can speed up calculating the bill for the previous month?

 

Half a month just to calculate how much you spent is a bit long don't you reckon?


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