Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



1687 posts

Uber Geek
+1 received by user: 105

Trusted
Subscriber

Topic # 23324 25-Jun-2008 17:13 Send private message

I've had to make a number of toll calls to Auckland recently, even though the organisation I've been trying to call has an 0508 number.  Calling from my WorldxChange number I'm greeted by a message informing me the toll free number I've called "does not accept calls from mobile phones."

Errrm - I'm not calling from a mobile phone...

According to WorldxChange, this is because TelstraClear do not recognise my number as a valid landline.  This means that I'm being forced to pay for calls which the organisation I'm trying to contact wants me to make for free - hence their employment of a "toll free" number.

A WorldxChange CSR informed me "There's not much that can be done short of bringing this to their [TelstraClears] attention and unfortunately this is a slow process."  So, I've requested that this slow process be kicked off and requested that TelstraClear refund me the costs they've forced me to incur.

It'll be interesting to see if anything ever happens in relation to this.  Somehow I doubt it...

This problem does not affect any 0800 numbers I've tried, so I have to wonder if this is just TelstraClear being petty towards WXC?




Chuck Norris has abolished the periodic table of elements. The only element he recognises is the element of surprise!

Create new topic
3551 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 140530 25-Jun-2008 18:08 Send private message

Can you PM the details and I will raise this as an issue directly with T/C, 0508 is a tollfree service and TelstraClear will not be doing this on purpose it would be more they don't have some number ranges progammed in the IN part of their network looking after 0508




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



1687 posts

Uber Geek
+1 received by user: 105

Trusted
Subscriber

  Reply # 140556 25-Jun-2008 19:15 Send private message

maverick: Can you PM the details and I will raise this as an issue directly with T/C, 0508 is a tollfree service and TelstraClear will not be doing this on purpose it would be more they don't have some number ranges progammed in the IN part of their network looking after 0508

Thanks.  Done.

Regards
Steve




Chuck Norris has abolished the periodic table of elements. The only element he recognises is the element of surprise!

3551 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 140631 26-Jun-2008 07:39 Send private message

Testing the number you sent me, the RVA is saying it dosn't accept calls didn't say anything about Mobile Phones tested from 3 different lines, also just tested rthat number from a telecom line and get the same RVA, the issue is actually the Companies 0508 number there is nothing actually wrong in the Network Steve it is just this number is rejecting calls, best bet is to let the company know there 0508 number is not working.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Awesome
3701 posts

Uber Geek
+1 received by user: 311

Trusted
Subscriber

  Reply # 142539 3-Jul-2008 14:28 Send private message

Is this perhaps what I think is happening here?

The Toll Free number may be setup for a specific region only and calls from outside that region get rejected. That's why the RVA doesnt specifically refer to Mobiles.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by Kyanar on 18-Apr-2014 14:50 (93 replies)
Pages... 5 6 7


galaxy s4 now on 4.4.2
Created by nzrock, last reply by Yabanize on 18-Apr-2014 11:02 (42 replies)
Pages... 2 3


Problem with NDSCam
Created by haydenmarsh, last reply by Benoire on 14-Apr-2014 21:28 (21 replies)
Pages... 2


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


Weather - Auckland
Created by networkn, last reply by Sidestep on 17-Apr-2014 13:47 (18 replies)
Pages... 2


Snap suffering Trans-Tasman congestion 18/04?
Created by Lias, last reply by Lias on 18-Apr-2014 14:59 (16 replies)
Pages... 2


NZ still in the stone ages regarding IT ?
Created by surfisup1000, last reply by wasabi2k on 17-Apr-2014 16:49 (16 replies)
Pages... 2


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.