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Topic # 23324 25-Jun-2008 17:13 Send private message

I've had to make a number of toll calls to Auckland recently, even though the organisation I've been trying to call has an 0508 number.  Calling from my WorldxChange number I'm greeted by a message informing me the toll free number I've called "does not accept calls from mobile phones."

Errrm - I'm not calling from a mobile phone...

According to WorldxChange, this is because TelstraClear do not recognise my number as a valid landline.  This means that I'm being forced to pay for calls which the organisation I'm trying to contact wants me to make for free - hence their employment of a "toll free" number.

A WorldxChange CSR informed me "There's not much that can be done short of bringing this to their [TelstraClears] attention and unfortunately this is a slow process."  So, I've requested that this slow process be kicked off and requested that TelstraClear refund me the costs they've forced me to incur.

It'll be interesting to see if anything ever happens in relation to this.  Somehow I doubt it...

This problem does not affect any 0800 numbers I've tried, so I have to wonder if this is just TelstraClear being petty towards WXC?




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  Reply # 140530 25-Jun-2008 18:08 Send private message

Can you PM the details and I will raise this as an issue directly with T/C, 0508 is a tollfree service and TelstraClear will not be doing this on purpose it would be more they don't have some number ranges progammed in the IN part of their network looking after 0508




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  Reply # 140556 25-Jun-2008 19:15 Send private message

maverick: Can you PM the details and I will raise this as an issue directly with T/C, 0508 is a tollfree service and TelstraClear will not be doing this on purpose it would be more they don't have some number ranges progammed in the IN part of their network looking after 0508

Thanks.  Done.

Regards
Steve




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  Reply # 140631 26-Jun-2008 07:39 Send private message

Testing the number you sent me, the RVA is saying it dosn't accept calls didn't say anything about Mobile Phones tested from 3 different lines, also just tested rthat number from a telecom line and get the same RVA, the issue is actually the Companies 0508 number there is nothing actually wrong in the Network Steve it is just this number is rejecting calls, best bet is to let the company know there 0508 number is not working.




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https://www.facebook.com/wxccommunications

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  Reply # 142539 3-Jul-2008 14:28 Send private message

Is this perhaps what I think is happening here?

The Toll Free number may be setup for a specific region only and calls from outside that region get rejected. That's why the RVA doesnt specifically refer to Mobiles.

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