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Topic # 71381 9-Nov-2010 19:58 Send private message

Just purchased a Unlocked Linksys SPA3102, and had assumed that the VFX Service would reconfigure the ATA but would not lock the admin console completely.

Now I am unable to modify the VoIP Dialplan and be able to dial local numbers on the PSTN rather than via VoIP

Since I use TelstraClear for my homeline I cannot dial "*86" to access my TCL Voicemail.

WAF approval is now zero :(

Rang the helpdesk and spoke to someone who was semi-helpful but told me it was standard practice to lock the ATA and he didn't know if it could be unlocked.  And if I wanted the Open VFX Option.

Anyway, lets see if I can sort out getting my own ATA unlocked.  Until then it's back in the box.




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  Reply # 402324 9-Nov-2010 20:23 Send private message

That's how it works. They lock the administration settings. If you have a two line ATA they can leave the second line configuration unlocked.





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  Reply # 402421 9-Nov-2010 23:58 Send private message

You can unlock it with a factory reset. dial **** then 73738# and press 1 to confirm.

To my knowledge there are two ways to achieve what you want.
First of all you can change to OpenVFX and this will not lock your device (but xnet will not support it either on the helpdesk), or you can run a factory reset, then configure your line2 with your other SIP provider, once that is operational set the profile rule for Xnet and it should still work with both lines registered concurrently. however the admin access will still get locked.

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  Reply # 402424 10-Nov-2010 00:18 Send private message

Just an idea, don't these devices allow multiple provisioning rules? (The Pap2t does). You could set one of the provisioning rules for Xnet and another to your own HTTP server and you could just edit the XML with line 2 details?





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  Reply # 402440 10-Nov-2010 05:58 Send private message

It if is unlocked (Open VFX) then you are also responsible for any errors and unintended phone calls (unterminated calls).

The XNet guys should pick-up on your post soon and might be able to do a custom config for you (or confirm/support what Grudge said). From what's been said a number of times I do believe XNet wants people to use other providers as well to see just how good XNet compares. It is not like to overseas providers that will not unlock your device even when you leave their services. It is locked purely for the integrity and reliability of their services.




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  Reply # 402441 10-Nov-2010 06:04 Send private message

As a long time reader and contributor to Geekzone your pretty aware of WxC's standard practice for configured devices, if the customer wants to make changes and run it them self where more than happy for you to run the Open VF profile where it's all under your control, Grudge has pointed out how to Factory default the unit, you will need to ring into the helpdesk and they will change the profile for you, you will then get an email with the user details... the rest is up to you

@Zeon, there is only a single provisioning rule, there is a firmware provisioning rule as well so you may be getting confused by that.




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  Reply # 402449 10-Nov-2010 07:35 Send private message

I recently was told by Xnet that I could not go onto the OpenVFX option - because the device I use is a PAP2T! They quite seriously told me that since the device I wanted to use was one that was potentially supported, I could not be allowed to configure it myself. I would only be able to move to OpenVFX if I was going to use a device that could not be supported...

As I was going through the recorded statements for authority, I had to promise that if I took up OpenVFX, I would use only the device that I was declaring to them, and would inform them of any new/different ATAs that I might wish to connect in the future. Not sure that person understood the 'open' part.

I didn't bother continuing, as my wish to move to OpenVFX was more just a desire to be responsible for my own configuration. I'll eventually go back to Asterisk, I expect.

But this type of advice to users can sure lead to confusion easily...

Nick
Tauranga



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  Reply # 402450 10-Nov-2010 07:38 Send private message

maverick: As a long time reader and contributor to Geekzone your pretty aware of WxC's standard practice for configured devices, if the customer wants to make changes and run it them self where more than happy for you to run the Open VF profile where it's all under your control, Grudge has pointed out how to Factory default the unit, you will need to ring into the helpdesk and they will change the profile for you, you will then get an email with the user details... the rest is up to you

@Zeon, there is only a single provisioning rule, there is a firmware provisioning rule as well so you may be getting confused by that.


Cheers, I have sent an e-mail to help help@xnet and see how that goes.

I'm more than capible to configure the device myself, and hadn't been informed when I called up XNet that my ATA would be locked and the Admin password change when I put in the provisioning URL.  I should have known better but wasn't thinking at the time.

I've asked for my SPA to be unlocked (since doing a factory reset won't fix as the Admin password has been set by XNet and I don't know what it is, which is my whole beef in the first place, so they are going to need to unlock it)

So I will see how things goes later on today.




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  Reply # 402456 10-Nov-2010 07:50 Send private message

nickwallingford: I recently was told by Xnet that I could not go onto the OpenVFX option - because the device I use is a PAP2T! They quite seriously told me that since the device I wanted to use was one that was potentially supported, I could not be allowed to configure it myself. I would only be able to move to OpenVFX if I was going to use a device that could not be supported...

As I was going through the recorded statements for authority, I had to promise that if I took up OpenVFX, I would use only the device that I was declaring to them, and would inform them of any new/different ATAs that I might wish to connect in the future. Not sure that person understood the 'open' part.

I didn't bother continuing, as my wish to move to OpenVFX was more just a desire to be responsible for my own configuration. I'll eventually go back to Asterisk, I expect.

But this type of advice to users can sure lead to confusion easily...

Nick
Tauranga


You most certainly can use OpenVFX with a PAP2T and that information relayed to you is incorrect if this is what was passed to you and I'm a bit suprised to hear this was your experience

The recorded statement is designed just so that we advise customers that all configuartion and security is the customers responsibility and that we do not not accept any liability since we do not control the config.

If you wanted to try again fell free and if you have any issues or get, point them in this direction ...




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  Reply # 402461 10-Nov-2010 07:55 Send private message

BarTender:
maverick: As a long time reader and contributor to Geekzone your pretty aware of WxC's standard practice for configured devices, if the customer wants to make changes and run it them self where more than happy for you to run the Open VF profile where it's all under your control, Grudge has pointed out how to Factory default the unit, you will need to ring into the helpdesk and they will change the profile for you, you will then get an email with the user details... the rest is up to you

@Zeon, there is only a single provisioning rule, there is a firmware provisioning rule as well so you may be getting confused by that.


Cheers, I have sent an e-mail to help help@xnet and see how that goes.

I'm more than capible to configure the device myself, and hadn't been informed when I called up XNet that my ATA would be locked and the Admin password change when I put in the provisioning URL.? I should have known better but wasn't thinking at the time.

I've asked for my SPA to be unlocked (since doing a factory reset won't fix as the Admin password has been set by XNet and I don't know what it is, which is my whole beef in the first place, so they are going to need to unlock it)

So I will see how things goes later on today.


You should be able to reset the device yourself and this factory defaults everything including the admin password

You can unlock it with a factory reset. dial **** then 73738# and press 1 to confirm

Once the device profile is setup as an openVFX device you will get sent the basic details to put in yourself




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  Reply # 402475 10-Nov-2010 08:21 Send private message

maverick: The recorded statement is designed just so that we advise customers that all configuartion and security is the customers responsibility and that we do not not accept any liability since we do not control the config.

If you wanted to try again fell free and if you have any issues or get, point them in this direction ...


Yes, I was happily answering yes, I'll take responsibility, yes, no support, yes, it is all on my head - but when I heard myself saying yes, I'll inform Xnet if I ever change the PAP2T to another device, I thought - Wait, that isn't an appropriate question for OpenVFX, is it???

I figured I could persevere to get the change, but like I said, it wasn't mission-critical to me.  Since I *am* using a supportable device, there is no *real* reason for me to go OpenVFX - I just like the philosophy!

Thanks for the good support in these forums (fora?), by the way.  Good value indeed!

Nick
Tauranga



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  Reply # 409617 25-Nov-2010 20:23 Send private message

I had to park this for a few weeks due to work and family commitments, yes doing a reset on the SPA has taken it back to factory unlocked defaults, my mistake on that.

Going to have another chat tomorrow with provisioning people to see if they can get me moved onto OpenVFX as it seems all too difficult to get my request for the TCL voice mail number to be opened up via the pstn line.

I think with the SPA3102's or similar ATA Pass-thru devices where you have a FXO and FXS being able to request certain numbers are passed to the FXO PSTN line when you dial them from your phone connected to the FXS is reasonable enough.  Especially since they are just voicemail numbers not anything more difficult that that.

I have TCL Analogue service in Wellington, and the WAF goes down if I have to spend any major amount of time tutu'ing with it to get the inbound and outbound settings all going well.  So far I'm quite happy with the lack of echo, jitter or anything on the service with the locked down version.

Just need to be able to dial *86 and get into my TCL voicemail on my PSTN line without needing to muck around dialing the local number, putting in my phone number and pin.

So with OpenVFX I hope that I am given all the same settings applied so I won't need to mess around getting the tuning just right, as spending hours getting the dialtones / ringing / echo etc right also significantly reduces the WAF.

Am I asking too much?




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  Reply # 409639 25-Nov-2010 21:07 Send private message

BarTender: So with OpenVFX I hope that I am given all the same settings applied so I won't need to mess around getting the tuning just right, as spending hours getting the dialtones / ringing / echo etc right also significantly reduces the WAF.


I imagine you could get the settings from here and then alter the dialplan for your TCL voicemail number.



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  Reply # 409726 26-Nov-2010 07:55 Send private message

RunningMan:
BarTender: So with OpenVFX I hope that I am given all the same settings applied so I won't need to mess around getting the tuning just right, as spending hours getting the dialtones / ringing / echo etc right also significantly reduces the WAF.


I imagine you could get the settings from here and then alter the dialplan for your TCL voicemail number.


Yes I understand that, but I am talking about the average punter who is looking to move fixed PSTN to VoIP and being able to specify one pass-thru number.

Steve's config also only is applicable for standard ATA's to get the settings on the analogue line working right.   But anyway, i'm happy to configure the ATA myself, but would prefer to not need to waste the time getting all the settings right and make sure it's fine.




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  Reply # 409781 26-Nov-2010 09:45 Send private message

This issue seems to crop up once in a while. Is it possible for WxC to look at this more globally across all FXO capable VFX devices and maybe add a dialing prefix to force PSTN dialing?
That way, any customer that uses these devices on PSTN as well can just dial a short code, followed by number and it will go out on PSTN line. No need for "special rules" for various numbers that you want to go out on PSTN.




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  Reply # 409784 26-Nov-2010 09:51 Send private message

BarTender: Yes I understand that, but I am talking about the average punter who is looking to move fixed PSTN to VoIP and being able to specify one pass-thru number.


I'd dare say the "average punter" is just moving from POTS to VoIP and won't have multiple lines, etc. Geeks rule, and therefore can do and ask for things "average punters" can't and won't.





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