I recommended xnet fusion to a friends parents who already were a customer of WXC. As they wanted to save money on phone services.

They have 2 lines currently voice and fax. They are getting one line and the the $5.00 fax to email service.And there existing numbers are getting ported across.

I told them to get the 527W for the best possible service(non technical people who just want stuff to work).  

They still have not got the voip line working. I went around yesterday and set up there networking at home and talked to support at WXC but still no phone. They say there is an issue with the new (grey face) 527W. 

Checked this morning and still no go, am worried that port will happen and they will get hit with expensive mobile bills (line forwarding to mobile if offline)   

Anyone had this issue with new hardware?