Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



96 posts

Master Geek


Topic # 111475 4-Nov-2012 21:56 Send private message

I've been having problems with basic skype video calls with parties living in Asia.

I can see and hear the feed coming in fine, but the outgoing feed is unusable for the party overseas.

I am told that the voice feed is constantly breaking up and is unintelligible.

I am running a Draytek 2710Vn at home with open Vfx.

I don't know if I can somehow finetune the Qos settings for skype.

Troubleshooting attempts thus far:

My connection via ADLS is decent and probably fairly standard although Ping could be better:


Things to try:

  • Disable VOIP (if possible) during skype calls?
  • Mess around with Qos settings
  • Portforwarding etc
  • Upgrade to VDSL (too expensive for us)

Any help/suggestions would be greatly appreciated

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2Next
13325 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber

  Reply # 711936 4-Nov-2012 22:04 Send private message

You should be doing a speedtest to the country you are making the skype call to not the same country you live in




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz

2208 posts

Uber Geek

Trusted
Subscriber

  Reply # 711938 4-Nov-2012 22:09 Send private message

which country in Asia?





gzt

3203 posts

Uber Geek

Subscriber

  Reply # 711958 4-Nov-2012 23:17 Send private message

Does it change if you disable outgoing video completely or still horrible?



96 posts

Master Geek


  Reply # 712009 5-Nov-2012 08:13 Send private message

johnr: You should be doing a speedtest to the country you are making the skype call to not the same country you live in


Thanks for that suggestion, didn't even know you could/should.

This just done at home:



This just done at work on a supposedly commercial plan:



96 posts

Master Geek


  Reply # 712010 5-Nov-2012 08:14 Send private message

nakedmolerat: which country in Asia?


Japan



96 posts

Master Geek


  Reply # 712012 5-Nov-2012 08:17 Send private message

gzt: Does it change if you disable outgoing video completely or still horrible?


It's better without video somewhat. Am I just kidding myself that my bandwidth is sufficient for even basic SD skype video?

13325 posts

Uber Geek

Trusted
Vodafone NZ
Subscriber

  Reply # 712015 5-Nov-2012 08:27 Send private message

I was in Japan about 6 weeks ago and had no issues doing a Skype call back to NZ to my parents




Systems Engineer Vodafone NZ

http://forum.vodafone.co.nz



96 posts

Master Geek


  Reply # 712016 5-Nov-2012 08:33 Send private message

johnr: I was in Japan about 6 weeks ago and had no issues doing a Skype call back to NZ to my parents


So any ideas what it could be then? assuming your parents are on a standard residential connection like me. Is there anyway I can test the stability of my connection?

16718 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 712017 5-Nov-2012 08:34 Send private message

Can you make a Skype video call to somebody in NZ OK?




*Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post



96 posts

Master Geek


  Reply # 712034 5-Nov-2012 09:01 Send private message

sbiddle: Can you make a Skype video call to somebody in NZ OK?


Actually I just checked with my wife and she says even NZ based skype calling is poor.



96 posts

Master Geek


  Reply # 712035 5-Nov-2012 09:03 Send private message

I just remembered that we have a wireless IP camera that is always on and connected, but is never really connected to or operated.

16718 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 712052 5-Nov-2012 09:29 Send private message

Do you have something sucking your upstream bandwidth in the background? The issue could also be your PC performance, it's not something old that doesn't meet the specs for Skype is it?




*Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

gzt

3203 posts

Uber Geek

Subscriber

  Reply # 712081 5-Nov-2012 10:01 Send private message

Is the problem on your work account or your home account?

What is your exact model of computer / specs of computer?



96 posts

Master Geek


  Reply # 712142 5-Nov-2012 11:31 Send private message

sbiddle: Do you have something sucking your upstream bandwidth in the background? The issue could also be your PC performance, it's not something old that doesn't meet the specs for Skype is it?


I do have several unattended wireless devices being:

1 X wireless IP camera
1 X squeezebox classic
1 x squeezebox boom

The squeezeboxes are used within the home network to stream audio internally only, and when not used are "asleep".

I don't have any applications such as icloud backups etc running.

The PC's we use at home aren't the newest, but both sport intel core 2 duo 2.53 CPUs with 4gb ram (1 x HP Pavilion, 1 x Macbook Pro). I have a higher end quad core gaming laptop that I could try out - which I will test and report back later.

Skype via Samsung Galaxy SIII last night was equally atrocious to Japan.



96 posts

Master Geek


  Reply # 712145 5-Nov-2012 11:34 Send private message

gzt: Is the problem on your work account or your home account?

What is your exact model of computer / specs of computer?


No the problem is at home only, I was just putting up work specs for comparison. Don't use skype at work.

PCs: Macbook Pro (circa late 2009) Intel 2.53, 4gb ram
Samsung SIII phone.
Ipad 2

Ran the macbook and later the SIII two nights ago when I was trying to troubleshoot. Then when back to the Macbook (running Win 7) when restricting the skype video upload specs to absolute minimum via third party app.


 1 | 2Next
View this topic in a long page with up to 500 replies per page Create new topic
Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Fecked up religious people strike again :-(
Created by Mark, last reply by BurningBeard on 25-May-2013 00:03 (84 replies)
Pages... 4 5 6


Cannabis is illegal yet we have really strong 'legal highs' ?
Created by qwerty7, last reply by freitasm on 23-May-2013 23:20 (74 replies)
Pages... 3 4 5


Xbox One
Created by DjShadow, last reply by Kingy on 24-May-2013 13:48 (68 replies)
Pages... 3 4 5


A new project coming to Geekzone
Created by freitasm, last reply by l43a2 on 24-May-2013 23:02 (342 replies)
Pages... 21 22 23


Troublesome transition to VDSL
Created by oseiler, last reply by michaelmurfy on 24-May-2013 13:57 (18 replies)
Pages... 2


HTC One (2013) owners' discussion
Created by Dingbatt, last reply by wlfkfgkwlaktka on 24-May-2013 15:49 (1564 replies)
Pages... 103 104 105


Monolithic Cement Sheet cladding mid 80s house - "leaky home" or not?
Created by joker97, last reply by mattwnz on 24-May-2013 23:46 (15 replies)

Warning - Users with Tenda ADSL modem
Created by Psi, last reply by Psi on 24-May-2013 22:01 (44 replies)
Pages... 2 3



Geekzone Jobs »
Most recent NZ jobs in technology:

Organisational Change Analyst
Posted 24-May-2013 19:28

Dedicated Java Developer/ Technical lead
Posted 24-May-2013 18:28

Account Manager - IT/Telco
Posted 24-May-2013 18:28

Commercial Java Developer
Posted 24-May-2013 18:28

Senior DB2 Database Administrator
Posted 24-May-2013 18:28

Technical BA
Posted 24-May-2013 18:28

OSS Systems Engineer
Posted 24-May-2013 18:28


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.