Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




159 posts

Master Geek
+1 received by user: 6


Topic # 111475 4-Nov-2012 21:56 Send private message

I've been having problems with basic skype video calls with parties living in Asia.

I can see and hear the feed coming in fine, but the outgoing feed is unusable for the party overseas.

I am told that the voice feed is constantly breaking up and is unintelligible.

I am running a Draytek 2710Vn at home with open Vfx.

I don't know if I can somehow finetune the Qos settings for skype.

Troubleshooting attempts thus far:

My connection via ADLS is decent and probably fairly standard although Ping could be better:


Things to try:

  • Disable VOIP (if possible) during skype calls?
  • Mess around with Qos settings
  • Portforwarding etc
  • Upgrade to VDSL (too expensive for us)

Any help/suggestions would be greatly appreciated

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
16770 posts

Uber Geek
+1 received by user: 1520

Trusted
Vodafone NZ

  Reply # 711936 4-Nov-2012 22:04 Send private message

You should be doing a speedtest to the country you are making the skype call to not the same country you live in




3182 posts

Uber Geek
+1 received by user: 401

Trusted
Subscriber

  Reply # 711938 4-Nov-2012 22:09 Send private message

which country in Asia?





gzt

4742 posts

Uber Geek
+1 received by user: 277


  Reply # 711958 4-Nov-2012 23:17 Send private message

Does it change if you disable outgoing video completely or still horrible?



159 posts

Master Geek
+1 received by user: 6


  Reply # 712009 5-Nov-2012 08:13 Send private message

johnr: You should be doing a speedtest to the country you are making the skype call to not the same country you live in


Thanks for that suggestion, didn't even know you could/should.

This just done at home:



This just done at work on a supposedly commercial plan:



159 posts

Master Geek
+1 received by user: 6


  Reply # 712010 5-Nov-2012 08:14 Send private message

nakedmolerat: which country in Asia?


Japan



159 posts

Master Geek
+1 received by user: 6


  Reply # 712012 5-Nov-2012 08:17 Send private message

gzt: Does it change if you disable outgoing video completely or still horrible?


It's better without video somewhat. Am I just kidding myself that my bandwidth is sufficient for even basic SD skype video?

16770 posts

Uber Geek
+1 received by user: 1520

Trusted
Vodafone NZ

  Reply # 712015 5-Nov-2012 08:27 Send private message

I was in Japan about 6 weeks ago and had no issues doing a Skype call back to NZ to my parents






159 posts

Master Geek
+1 received by user: 6


  Reply # 712016 5-Nov-2012 08:33 Send private message

johnr: I was in Japan about 6 weeks ago and had no issues doing a Skype call back to NZ to my parents


So any ideas what it could be then? assuming your parents are on a standard residential connection like me. Is there anyway I can test the stability of my connection?

20205 posts

Uber Geek
+1 received by user: 1754

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 712017 5-Nov-2012 08:34 Send private message

Can you make a Skype video call to somebody in NZ OK?



159 posts

Master Geek
+1 received by user: 6


  Reply # 712034 5-Nov-2012 09:01 Send private message

sbiddle: Can you make a Skype video call to somebody in NZ OK?


Actually I just checked with my wife and she says even NZ based skype calling is poor.



159 posts

Master Geek
+1 received by user: 6


  Reply # 712035 5-Nov-2012 09:03 Send private message

I just remembered that we have a wireless IP camera that is always on and connected, but is never really connected to or operated.

20205 posts

Uber Geek
+1 received by user: 1754

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 712052 5-Nov-2012 09:29 Send private message

Do you have something sucking your upstream bandwidth in the background? The issue could also be your PC performance, it's not something old that doesn't meet the specs for Skype is it?

gzt

4742 posts

Uber Geek
+1 received by user: 277


  Reply # 712081 5-Nov-2012 10:01 Send private message

Is the problem on your work account or your home account?

What is your exact model of computer / specs of computer?



159 posts

Master Geek
+1 received by user: 6


  Reply # 712142 5-Nov-2012 11:31 Send private message

sbiddle: Do you have something sucking your upstream bandwidth in the background? The issue could also be your PC performance, it's not something old that doesn't meet the specs for Skype is it?


I do have several unattended wireless devices being:

1 X wireless IP camera
1 X squeezebox classic
1 x squeezebox boom

The squeezeboxes are used within the home network to stream audio internally only, and when not used are "asleep".

I don't have any applications such as icloud backups etc running.

The PC's we use at home aren't the newest, but both sport intel core 2 duo 2.53 CPUs with 4gb ram (1 x HP Pavilion, 1 x Macbook Pro). I have a higher end quad core gaming laptop that I could try out - which I will test and report back later.

Skype via Samsung Galaxy SIII last night was equally atrocious to Japan.



159 posts

Master Geek
+1 received by user: 6


  Reply # 712145 5-Nov-2012 11:34 Send private message

gzt: Is the problem on your work account or your home account?

What is your exact model of computer / specs of computer?


No the problem is at home only, I was just putting up work specs for comparison. Don't use skype at work.

PCs: Macbook Pro (circa late 2009) Intel 2.53, 4gb ram
Samsung SIII phone.
Ipad 2

Ran the macbook and later the SIII two nights ago when I was trying to troubleshoot. Then when back to the Macbook (running Win 7) when restricting the skype video upload specs to absolute minimum via third party app.


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 19-Dec-2014 19:10 (49 replies)
Pages... 2 3 4


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Lightbox launches on PlayStation 4
Created by freitasm, last reply by Bobdn on 19-Dec-2014 15:29 (38 replies)
Pages... 2 3


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Google Chromecast now available in New Zealand
Created by freitasm, last reply by markl on 18-Dec-2014 15:36 (153 replies)
Pages... 9 10 11



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.