Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3327 posts

Uber Geek
+1 received by user: 55

Trusted

Topic # 110514 10-Oct-2012 16:03 Send private message

A simple question. I've seen a thread before talking about a modem restarting bang on midnight every night.

Well, my modem restarts at the very least twice a day, at random times.

What are the possible causes? The modem itself, or the telephone line? 

Currently using the Telecom freebie, the Thompson wireless modem.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

gzt

4504 posts

Uber Geek
+1 received by user: 223

Subscriber

  Reply # 699243 10-Oct-2012 17:43 Send private message

Have you observed it happening or is it just the connection dropping?

I had a linksys which would periodically freeze up due to overheating. At least, that was my best guess - giving it more space improving the airflow around it resolved the problem until it was replaced.

If it is a power cycle my guess is your modem is broke.



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699295 10-Oct-2012 19:41 Send private message

Power remains on. The wifi connection remains but there's no data for a min and reconnects again.

2669 posts

Uber Geek
+1 received by user: 392


  Reply # 699297 10-Oct-2012 19:46 Send private message

Alarm phoning home?

gzt

4504 posts

Uber Geek
+1 received by user: 223

Subscriber

  Reply # 699298 10-Oct-2012 19:48 Send private message

So it is the connection dropping out?

Line quality and other connected devices are possible causes. Some cordless phones are known to have nasty effects on line quality (nothing to do with wifi).

You can try running the modem without any other devices connected but if you want to shortcut the process just unplug everything before you leave the house in the morning then call telecom/isp to tell them about the problem and they will run a line check for 24 hours to detect anything obviously bad.

They will also ask you if you have sky plugged in to the line.



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699363 10-Oct-2012 22:05 Send private message

RunningMan: Alarm phoning home?


Nope, not the case. We don't have a monitored alarm.



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699364 10-Oct-2012 22:07 Send private message

gzt: So it is the connection dropping out?

Line quality and other connected devices are possible causes. Some cordless phones are known to have nasty effects on line quality (nothing to do with wifi).

You can try running the modem without any other devices connected but if you want to shortcut the process just unplug everything before you leave the house in the morning then call telecom/isp to tell them about the problem and they will run a line check for 24 hours to detect anything obviously bad.

They will also ask you if you have sky plugged in to the line.


We don't have Sky and our cordless don't affect the wireless as it doesn't lose connection when we use the phones.



The interesting thing is, the wireless never disappears - it simply goes into a state where it says there's no internet. Then 30 seconds later it is back up again.

2669 posts

Uber Geek
+1 received by user: 392


  Reply # 699467 11-Oct-2012 08:26 Send private message

Have you checked the log on the modem - it should tell you if the connection is being dropped.

What is the internal wiring configuration of your house?

Modem line stats?



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699468 11-Oct-2012 08:29 Send private message

RunningMan: Have you checked the log on the modem - it should tell you if the connection is being dropped.

What is the internal wiring configuration of your house?

Modem line stats?


I don't have that information with me at the moment. I should take a look.

Looking at the wifi channels around my house, I seem to be in the clear with most on channels 1 or 6, whereas I am channel 9.


gzt

4504 posts

Uber Geek
+1 received by user: 223

Subscriber

  Reply # 699480 11-Oct-2012 09:00 Send private message

Does a connection with a network cable to the modem work during this 30 second time period?



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699701 11-Oct-2012 14:32 Send private message

gzt: Does a connection with a network cable to the modem work during this 30 second time period?


Good question, that I wouldn't know as we don't have a computer connected via Ethernet cable.

Although I should check it out next time and report back.

253 posts

Ultimate Geek
+1 received by user: 8

Technical Solutions Aust
Subscriber

  Reply # 699718 11-Oct-2012 14:56 Send private message

did you ever have a monitored alarm? (I noticed you said you don't have a "monitored alarm" however if you have an alarm, it could still be trying to dial something)

649 posts

Ultimate Geek
+1 received by user: 35


  Reply # 699724 11-Oct-2012 15:05 Send private message

My Telecom freebie (also Thomson) drops out at random times too. Never used to do it so I think its developed a fault over time. Contacted Telecom and they only have a 12 month warranty (unlike the old DLINK stuff they used to give away).

Moving over to Orcon UFB next week so that'll hopefully fix the issue!



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699740 11-Oct-2012 15:31 Send private message

Evilg: did you ever have a monitored alarm? (I noticed you said you don't have a "monitored alarm" however if you have an alarm, it could still be trying to dial something)


Our alarm just dials a pre-set list of mobile numbers if the alarm goes off. However the drop outs happen when the alarm isn't set.



3327 posts

Uber Geek
+1 received by user: 55

Trusted

  Reply # 699741 11-Oct-2012 15:31 Send private message

tchart: My Telecom freebie (also Thomson) drops out at random times too. Never used to do it so I think its developed a fault over time. Contacted Telecom and they only have a 12 month warranty (unlike the old DLINK stuff they used to give away).

Moving over to Orcon UFB next week so that'll hopefully fix the issue!


Do you happen to have another modem sitting around? I would be very keen to know if that fixes your problem!

649 posts

Ultimate Geek
+1 received by user: 35


  Reply # 699745 11-Oct-2012 15:36 Send private message

heavenlywild: 
Do you happen to have another modem sitting around? I would be very keen to know if that fixes your problem!


I was hunting around for my old DLINK but think I passed it onto a friend as I was going to try that too :(

Been in the same house for 6+ years and only ever had a problem with the Thomson. The DLINK was ADSL modem only and I had a Belkin Wireless router.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Windows 10 announced, as well as developer preview
Created by macuser, last reply by Behodar on 2-Oct-2014 11:18 (72 replies)
Pages... 3 4 5


Moment of Truth?
Created by BarTender, last reply by JimmyC on 29-Sep-2014 09:16 (441 replies)
Pages... 28 29 30


Can i have 2 ISP's at home?
Created by ReckITT, last reply by Lazarui on 30-Sep-2014 18:15 (49 replies)
Pages... 2 3 4


Why is your nickname what it is, what are the origins of it?
Created by Presso, last reply by xontech on 2-Oct-2014 11:02 (91 replies)
Pages... 5 6 7


What time will the Apple Store online be selling the iPhone 6?
Created by scotiwis, last reply by Bextinaa on 2-Oct-2014 09:53 (121 replies)
Pages... 7 8 9


iPhone 6 From Spark - Order Dates and Pricing?
Created by Otagolad, last reply by mahdibassam on 1-Oct-2014 17:03 (348 replies)
Pages... 22 23 24


Easiest way to have iPhone warranty service
Created by JoshWright, last reply by nitrotech on 30-Sep-2014 21:37 (15 replies)

Registering with metaname
Created by freitasm, last reply by freitasm on 30-Sep-2014 18:16 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.