Problems with Win8 connecting to the net? I can't connect at all using Telstra

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Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Problems with Win8 connecting to the net? I can't connect at all using Telstra

netspanner

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Master Geek

Topic # 111700 12-Nov-2012 12:22
Has anyone else had any problems with their win 8 machines connecting to telstra clear? My new laptop works fine on the work wireless connection yet at home refuses to connect at all. While all other latops and phones are happily on it. I have spent the last few days working on it but can't find any solution, is there something with TC system that requires me to make some modification to the modem/router or my Win 8 Enterprise? Cheers

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Reply # 715766 12-Nov-2012 12:24
Are you on DSL or cable? Does your router provide IPv4 addresses via DHCP?

netspanner

127 posts

Master Geek

Reply # 715771 12-Nov-2012 12:28
On cable in chch. I had to code in the IP addresses into the router, I don't know if thats via DHCP (whatever that means I am not sure). I also coded the IPs into the laptop and got 10 minutes of connection out of it until it said DHCP was disabled, and then when it enabled it cleared out the settings.

freitasm

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Reply # 715772 12-Nov-2012 12:28
netspanner: Has anyone else had any problems with their win 8 machines connecting to telstra clear? My new laptop works fine on the work wireless connection yet at home refuses to connect at all. While all other latops and phones are happily on it. I have spent the last few days working on it but can't find any solution, is there something with TC system that requires me to make some modification to the modem/router or my Win 8 Enterprise? Cheers Have you tried connecting via ethernet cable first? Don't do any testing over WiFi until you know the connection works the goold old hard way. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

TelstraClear

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Ultimate Geek

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Reply # 715778 12-Nov-2012 12:44
Hi Netspanner. We have instructions for setting up cable broadband under Win8 here: https://telstraclear.custhelp.com/app/answers/detail/a_id/1668/session/L2F2LzEvc2lkL2VLODFWMWJs Cheers, Gary

netspanner

127 posts

Master Geek

Reply # 715814 12-Nov-2012 13:22
Thanks for that!!! I'll try it when I get home :-)

freitasm

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Reply # 715840 12-Nov-2012 13:41
What you should do when you get home is to make sure you are not testing on WiFi. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

netspanner

127 posts

Master Geek

Reply # 715859 12-Nov-2012 14:06
Thanks, its works OK on the network cable, but thats like a throwback to the 1990's I couldn't get it to work on the wifi at all. Looking forward to seeing if it does.

freitasm

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Reply # 715862 12-Nov-2012 14:07
netspanner: Thanks, its works OK on the network cable, but thats like a throwback to the 1990's I couldn't get it to work on the wifi at all. Looking forward to seeing if it does. Thanks for confirming. I am moving this to the LAN forum because this is not a TelstraClear problem then. This is something in the router or PC configuration, not the Internet provider. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

netspanner

127 posts

Master Geek

Reply # 715948 12-Nov-2012 17:00
Well thats really sad, it didn't work. Its been nearly a week, and I have no idea what the problem is. My win 7 dell inspiron is working happily on the wifi, as are our phones, and an old Toshiba, and yet my one week old win 8 Acer Timeline just refuses to, and never gives a valid reason, just 5 useless words. "Can't connect to this network". Yet at work it connects in straight away. Anyone else encounter this?

freitasm

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Reply # 715950 12-Nov-2012 17:05
Are you using a WPA password? Is the password correct? Is the router configured to allow only some MAC addresses to connect? Is your Windows 8 machine running the latest drivers for the wireless card? Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

sbiddle

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Reply # 715951 12-Nov-2012 17:05
THe instructions above are if you are connecting you laptop directly to your cable modem. If you are connecting via a router it won't work. What type of router are you using and what do you have your security settings set to? *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

netspanner

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Master Geek

Reply # 715959 12-Nov-2012 17:31
Here are all the details of the router. I can easily connect to the ent, and to the router using a network cable, just not wifi... Linksys WRT54G2 Firmware Version:1.0.04 build 005, Jun. 16, 2009 It has a static IP, Security: WPA2 Personal Encryption: TKIP+AES Hope this helps

freitasm

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Reply # 715968 12-Nov-2012 17:42
As I asked before, are you sure you are using the correct password? And are you sure the router is not configured to allow only some MAC addresses to connect? Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

netspanner

127 posts

Master Geek

Reply # 715971 12-Nov-2012 17:47
Well I know the password is correct. :-) There is a section that says "MAC filter" but its disabled. I havn't played with the setting since 2009 when I set it up, and many people have just come in entered the password and been up and running.

freitasm

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Reply # 715972 12-Nov-2012 17:48
And is the wireless adapter driver the latest one available? Have you tried turning the router off for five minutes and on again? Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

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