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Topic # 19666 25-Feb-2008 20:11 Send private message

I recently purchased a Jabra BT620s.  It's been working great for the last 2 weeks, until this morning when it made the music from my phone sound like it coming through a very thick slice of cheese.  My phone is a Motorola Razr v3x.

Anyway, I 'dropped' the connection then tried to reconnect - it wouldn't.  I power cycled the headphones and tried to reconnect - it wouldn't.  I power cycled the phone and tried to reconnect - it wouldn't...by this time I started to notice a pattern..!

In desperation I deleted the pairing and tried to re-pair.  After putting the headphones into discovery mode the phone found them ok (and correctly named them) but will not pair, it just sits on the 'seeking' screen.  I've tried pairing it with a mates phone with the same results and at a Vodafone store where a Blackberry had the same problem.

I'm thinking it's come to an extremely premature end and will have to go back to the supplier, but am hoping that perhaps someone out there can suggest a way of bringing it back to life?

Cheers
Steve




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Reply # 113040 25-Feb-2008 20:19 Send private message

Is there a "reset" option? I use BlueAnt headsets and they all have a "reset"...






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  Reply # 113051 25-Feb-2008 20:49 Send private message

Is there a "reset" option?

Not an obvious one and certainly nothing in the manual or on the website.  However, I've just got off the phone to a support centre somewhere in Asia (Phillipines?) who advise me the reset function for these headphones is to plug it into it's charger for about 3-4 seconds then unplug it, and to repeat this process 3 times.

So, 3 x 3-4 second charges later, and long with their also recommended practice of removing the battery and sim card from the phone for a couple of minutes and...

I'm back in business!! Yay.

unusual reset option though!




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