The iPhone 5 discussion

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6 posts

Wannabe Geek

Reply # 700168 12-Oct-2012 13:11
Just received order confirmation from vodafone for the iphone 5 + 1 month term. And my 3GB data special is now gone since they've activated the new contract immediately.... I guess I can cancel my order from Apple online store now....

Strongbad1905

86 posts

Master Geek

Reply # 700182 12-Oct-2012 13:55
alanl852: Just received order confirmation from vodafone for the iphone 5 + 1 month term. And my 3GB data?special?is now gone since they've activated the new contract?immediately.... I guess I can cancel my order from Apple online store now.... Wait so they are sending it or just confirmed your order? So does that mean the 14-21 days they stated start from today?

huinz

42 posts

Geek

Reply # 700185 12-Oct-2012 13:59
I ordered mine on the 9th, with the smart plan, 1 month term. The called me today to confirm my order and switched me to the account plan They're sending mine out today looks like im getting mine earlier :) time to cancel my apple store order too haha

Strongbad1905

86 posts

Master Geek

Reply # 700196 12-Oct-2012 14:31
Damn, why didn't i do this? Hindsight is a wonderful thing lol

rainet

19 posts

Geek

Reply # 700218 12-Oct-2012 15:07
I ordered a black 64GB from Apple's online store 6:30am on the morning of availability. Still showing shipping in 3-4 weeks and delivery between 29th of this month and 2nd of next. From reading various forums over the last few years I am under the impression that iPhone warranty claims can sometimes be quite a headache when purchased through a reseller. I'm sticking to my Apple Store order in hope that should a warranty situation come about I will be well looked after. Does anyone have any experience with iPhone warranty claims?

alanl852

6 posts

Wannabe Geek

Reply # 700220 12-Oct-2012 15:14
huinz: I ordered mine on the 9th, with the smart plan, 1 month term. The called me today to confirm my order and switched me to the account plan They're sending mine out today looks like im getting mine earlier :) time to cancel my apple store order too haha not really sure, but I guess it should be the day I placed the order.

alanl852

6 posts

Wannabe Geek

Reply # 700221 12-Oct-2012 15:15
huinz: I ordered mine on the 9th, with the smart plan, 1 month term. The called me today to confirm my order and switched me to the account plan They're sending mine out today looks like im getting mine earlier :) time to cancel my apple store order too haha Are they sending the iphone to u today?

Strongbad1905

86 posts

Master Geek

Reply # 700224 12-Oct-2012 15:22
rainet: I ordered a black 64GB from Apple's online store 6:30am on the morning of availability. Still showing shipping in 3-4 weeks and delivery between 29th of this month and 2nd of next. From reading various forums over the last few years I am under the impression that iPhone warranty claims can sometimes be quite a headache when purchased through a reseller. I'm sticking to my Apple Store order in hope that should a warranty situation come about I will be well looked after. Does anyone have any experience with iPhone warranty claims? I got told by a ex-manager of a authorized apple reseller(that sell voda contracts) that ordering through apple is better and less hassle then dealing with iPhones distributed by brightpoint.

rainet

19 posts

Geek

Reply # 700227 12-Oct-2012 15:27
Good to know Strongbad.

IsThisOneGood

88 posts

Master Geek

Reply # 700275 12-Oct-2012 16:42
Apple has a 14 day return policy.

smudger

27 posts

Geek

Reply # 700286 12-Oct-2012 16:58
rainet: I ordered a black 64GB from Apple's online store 6:30am on the morning of availability. Still showing shipping in 3-4 weeks and delivery between 29th of this month and 2nd of next. From reading various forums over the last few years I am under the impression that iPhone warranty claims can sometimes be quite a headache when purchased through a reseller. I'm sticking to my Apple Store order in hope that should a warranty situation come about I will be well looked after. Does anyone have any experience with iPhone warranty claims? Yes i had my 4s replaced with a brand new phone under warranty after the Home button failed - bought through Vodafone so i was also able to get a loan phone 4s while the old one was assessed for repair or replacement.

Shapenz

55 posts

Master Geek

Reply # 700319 12-Oct-2012 17:29
It's fairly pointless hassling the phone CSR's at Apple to speed up your order. All the stock levels are controlled by the planning team in Singapore - and they are forecasting 3-6 months out. Freight space is booked well in advance and the big DC in Sydney that fulfills most online store orders has their workload pre-planned based on the planning teams forecasting. It is all a very organized operation. Occasionally freight does come in/get cleared early but the DC can only turn around so much stock at a time so generally it just sits in a container until it enters their workflow. Your best chance is that 500 of the 1000 people with orders ahead of you will have managed to get one through a store and cancel their orders. If so, you win! (Used to work in the merchandise team)

cooper1979

3 posts

Wannabe Geek

Reply # 700357 12-Oct-2012 18:22
rainet: I ordered a black 64GB from Apple's online store 6:30am on the morning of availability. Still showing shipping in 3-4 weeks and delivery between 29th of this month and 2nd of next. From reading various forums over the last few years I am under the impression that iPhone warranty claims can sometimes be quite a headache when purchased through a reseller. I'm sticking to my Apple Store order in hope that should a warranty situation come about I will be well looked after. Does anyone have any experience with iPhone warranty claims? I will recommend contact apple directly if you have any problem with your iphone. (doesn't matter if you purchased from apple or a reseller).

rainet

19 posts

Geek

Reply # 700366 12-Oct-2012 18:59
Cooper, on what basis do you recommend this - have you had to make a warranty claim?

rainet

19 posts

Geek

Reply # 700379 12-Oct-2012 19:07
Shapenz: It's fairly pointless hassling the phone CSR's at Apple to speed up your order. All the stock... Thanks, interesting info.

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