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78 posts

Master Geek
+1 received by user: 2


  Reply # 704157 20-Oct-2012 21:42 Send private message

Does anyone need a 30pin to lightning adapter? - nice and small, but it is a tad to big to fit on my phone without removing the dust-proof case I have on it. Offers.....?

183 posts

Master Geek
+1 received by user: 4


  Reply # 704164 20-Oct-2012 22:16 Send private message

My phone is on the move again. Listed as "in transit" two hours before an Air NZ flight leaves for Auckland, which would match the time they'd need to get it on board. So if I'm right about that it'll be here on Sunday, delivered Tuesday when I get back to work. Watching it make it's way around the globe is exciting :)

19 posts

Geek


  Reply # 704176 20-Oct-2012 23:19 Send private message

UncleArk:
mrkgoo: Telecom is absolutely the worst when it comes to first line customer service.

I've had customer reps tell me conflicting information (You absolutely cannot do this/you absolutely can do this), on broadband, telephone, and mobile departments. I guess normally it's the outsourced first line call centres.

It's like they have no idea about any of their products and how they work.

I'll admit that once you get higher up the chain and to actual NZ techs, they are ok.

On the other hand, I've had pretty good service from customer reps on Vodafone.


Now I don't work for Telecom, and am not affiliated with them in any way apart from being a customer but I just wanted to say that I have just had really good (actually great) service from the Telecom Retail store in Westfield Mall Riccarton today.

I was served by a young lad named Ben.

I walked in with questions around iPhone 5 such as "given that other retailers such as Dick Smith are now selling outright are you" and "how does the 'open' plan work" and "what plan options are available" etc.

I have to say that Ben was completely aware that DSE were selling outright and took the time to explain what options Telecom could offer.

I ended up getting the iPhone model I wanted on the $29 open plan (which actually isn't too bad) and he explained the procedure once the month is up how to revert to my previous "on the bill" plan. (I am a very small time phone user and typically run my phone for around $22 per month on the bill).

Considering they had a shop-load of people I felt important to him and that he took the time to fully explain everything I needed to know and go through the (seemingly endless!) paperwork.

Ben, if you read Geekzone - cheers to you, you are a great representative for your company. If not, I am sure other Telecom staffers here will read!

Yep, sure, Telecom and other telco's don't always get it right - but here's one example where they did at least - coz it's not offen we get to hear this!




Did he by any chance have long'ish hair?

39 posts

Geek


  Reply # 704179 20-Oct-2012 23:48 Send private message

littleheaven: My phone is on the move again. Listed as "in transit" two hours before an Air NZ flight leaves for Auckland, which would match the time they'd need to get it on board. So if I'm right about that it'll be here on Sunday, delivered Tuesday when I get back to work. Watching it make it's way around the globe is exciting :)


That's very exciting for you! Hope it arrives early in the week!

183 posts

Master Geek
+1 received by user: 4


  Reply # 704182 20-Oct-2012 23:52 Send private message

Rosie121: That's very exciting for you! Hope it arrives early in the week!


Thanks! Me too. Everything is ready for the new arrival. Case, screen protector, lightning adapter, sim card, buyer lined up for old 3GS. I had to kill time during the long wait somehow!

39 posts

Geek


  Reply # 704183 20-Oct-2012 23:59 Send private message

The waiting is so hard! I ended up buying mine from telecom shop on Thursday and cancelling the apple order. The phone is great, just love it. I also had a case and screen protecter ready. :) uploaded a pic to Facebook taken on iPhone today, lovely and clear.

57 posts

Master Geek
+1 received by user: 3


  Reply # 704196 21-Oct-2012 07:25 Send private message

Gameowner:
UncleArk:
mrkgoo: Telecom is absolutely the worst when it comes to first line customer service.

I've had customer reps tell me conflicting information (You absolutely cannot do this/you absolutely can do this), on broadband, telephone, and mobile departments. I guess normally it's the outsourced first line call centres.

It's like they have no idea about any of their products and how they work.

I'll admit that once you get higher up the chain and to actual NZ techs, they are ok.

On the other hand, I've had pretty good service from customer reps on Vodafone.


Now I don't work for Telecom, and am not affiliated with them in any way apart from being a customer but I just wanted to say that I have just had really good (actually great) service from the Telecom Retail store in Westfield Mall Riccarton today.

I was served by a young lad named Ben.

I walked in with questions around iPhone 5 such as "given that other retailers such as Dick Smith are now selling outright are you" and "how does the 'open' plan work" and "what plan options are available" etc.

I have to say that Ben was completely aware that DSE were selling outright and took the time to explain what options Telecom could offer.

I ended up getting the iPhone model I wanted on the $29 open plan (which actually isn't too bad) and he explained the procedure once the month is up how to revert to my previous "on the bill" plan. (I am a very small time phone user and typically run my phone for around $22 per month on the bill).

Considering they had a shop-load of people I felt important to him and that he took the time to fully explain everything I needed to know and go through the (seemingly endless!) paperwork.

Ben, if you read Geekzone - cheers to you, you are a great representative for your company. If not, I am sure other Telecom staffers here will read!

Yep, sure, Telecom and other telco's don't always get it right - but here's one example where they did at least - coz it's not offen we get to hear this!




Did he by any chance have long'ish hair?


From memory it was short not long - but to be honest my memory isn't the best for this sort of detail!

19 posts

Geek


  Reply # 704271 21-Oct-2012 11:33 Send private message

UncleArk:
Gameowner:
UncleArk:
mrkgoo: Telecom is absolutely the worst when it comes to first line customer service.

I've had customer reps tell me conflicting information (You absolutely cannot do this/you absolutely can do this), on broadband, telephone, and mobile departments. I guess normally it's the outsourced first line call centres.

It's like they have no idea about any of their products and how they work.

I'll admit that once you get higher up the chain and to actual NZ techs, they are ok.

On the other hand, I've had pretty good service from customer reps on Vodafone.


Now I don't work for Telecom, and am not affiliated with them in any way apart from being a customer but I just wanted to say that I have just had really good (actually great) service from the Telecom Retail store in Westfield Mall Riccarton today.

I was served by a young lad named Ben.

I walked in with questions around iPhone 5 such as "given that other retailers such as Dick Smith are now selling outright are you" and "how does the 'open' plan work" and "what plan options are available" etc.

I have to say that Ben was completely aware that DSE were selling outright and took the time to explain what options Telecom could offer.

I ended up getting the iPhone model I wanted on the $29 open plan (which actually isn't too bad) and he explained the procedure once the month is up how to revert to my previous "on the bill" plan. (I am a very small time phone user and typically run my phone for around $22 per month on the bill).

Considering they had a shop-load of people I felt important to him and that he took the time to fully explain everything I needed to know and go through the (seemingly endless!) paperwork.

Ben, if you read Geekzone - cheers to you, you are a great representative for your company. If not, I am sure other Telecom staffers here will read!

Yep, sure, Telecom and other telco's don't always get it right - but here's one example where they did at least - coz it's not offen we get to hear this!




Did he by any chance have long'ish hair?


From memory it was short not long - but to be honest my memory isn't the best for this sort of detail!


I see, well I'm pretty sure I was served by the same person, at least for a little bit until someone else took over. He did have 'almost shoulder length hair' though. And yes, he was very nice.

Quite a difference considering I've always hated going to that Telecom store. They have the worst customer services - ever. Unless you're buying something, they act like they never want to talk to you or just not interested. Which sums up just about every trip to a Telecom store these days. I mean, how often do you go into a store to buy a phone these days. You usually go in after you've made the purchase and just need a number transfer to whatever.


4 posts

Wannabe Geek


  Reply # 704273 21-Oct-2012 11:37 Send private message

I've noticed my new iPhone 5 is getting quite hot compared to my 4S (even doing simple things such as txting)
Anyone else encounter this issue?

39 posts

Geek


  Reply # 704276 21-Oct-2012 11:45 Send private message

arynn: I've noticed my new iPhone 5 is getting quite hot compared to my 4S (even doing simple things such as txting)
Anyone else encounter this issue?


No, mine does not get hot, I used it quite a lot yesterday and didn't notice it being hot at all.

Rgg

11 posts

Geek


  Reply # 704277 21-Oct-2012 11:46 Send private message

SOMEBODY PLEASE HELP!! I bought my iPhone 5 on Thursday from telecom on the no term $29 a month and the wifi seems to be faulty (only works sometimes and other times it turns off and cannot find the network). I have restored the phone but that still did not fix it. What are my options?? If I take it back to Telecom should they be replacing it on the spot? Or will it have to get sent away, leaving me phoneless?? Any comments will be greatly appreciated! Just wanting a clear idea of my rights and what to expect/argue for :)

183 posts

Master Geek
+1 received by user: 4


  Reply # 704284 21-Oct-2012 12:07 Send private message

Obviously you need to take the phone back to Telecom, as the retailer they have a responsibility under the consumer guarantees act to repair or replace the unit. If its brand new, personally I woukd expect them to swap it with another brand new unit, but I'm not sure if they are legally obliged to do so. I am certain if they take the unit off you that they'll offer you a loan phone in the interim but it probably won't be an iPhone.

183 posts

Master Geek
+1 received by user: 4


  Reply # 704285 21-Oct-2012 12:08 Send private message

Obviously you need to take the phone back to Telecom, as the retailer they have a responsibility under the consumer guarantees act to repair or replace the unit. If its brand new, personally I woukd expect them to swap it with another brand new unit, but I'm not sure if they are legally obliged to do so. I am certain if they take the unit off you that they'll offer you a loan phone in the interim but it probably won't be an iPhone.

78 posts

Master Geek
+1 received by user: 2


  Reply # 704294 21-Oct-2012 13:05 Send private message

Yogi02: Does anyone need a 30pin to lightning adapter? - nice and small, but it is a tad to big to fit on my phone without removing the dust-proof case I have on it. Offers.....?


Decided I might as well hold on to it. I am sure there will be other Lightning devices I will end up buying in the future - Missus was making noises about upgrading her 4.

Been playing around with making ringtones so our two phones dont sound the same.

The only issue I have found so far is the battery life caus I am playing with it too much. :) 

78 posts

Master Geek
+1 received by user: 2


  Reply # 704322 21-Oct-2012 14:53 Send private message

littleheaven: Obviously you need to take the phone back to Telecom, as the retailer they have a responsibility under the consumer guarantees act to repair or replace the unit. If its brand new, personally I woukd expect them to swap it with another brand new unit, but I'm not sure if they are legally obliged to do so. I am certain if they take the unit off you that they'll offer you a loan phone in the interim but it probably won't be an iPhone.


I am pretty sure I saw on Telecom online ordering that they have a 7 day returns policy,

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