Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



204 posts

Master Geek
+1 received by user: 21

Subscriber

Topic # 111943 20-Nov-2012 15:35 Send private message

Hi,

A work colleague has an iPad v3 (6 months old) which has an issue in that the internal speakers have stopped working.  She's taken it to Yoobee, and they've declined to warranty repair on the basis that there is some damage to the external shell indicating the unit has been dropped.

Now, I have no major issue issue with that - if the product has been damaged by mishandling, then it's not a warranty fault.  I've seen the dent - it's a fairly small dent; but right on the corner, and would have taken a reasonable amount of force to make.  Probably the right call, in my opinion, to be honest.

However, my colleague still has an iPad with no working speakers.  Is there a local (Wellington-based) repairer that anyone can recommend who may be able to get them working again; or at least look at the product?  (Presumably for a reasonable fee?)

Thanks in advance for any advice/suggestions

Create new topic
6126 posts

Uber Geek
+1 received by user: 213


  Reply # 720158 20-Nov-2012 15:38 Send private message

Did it stop working after it got dropped? If the damage isn't associated with the fault, then I would have thought it would still be covered. Teh problem is proving it either way. The place you took it is an authorised agent I pressume, so that would probably be the best place to get it repaired.



204 posts

Master Geek
+1 received by user: 21

Subscriber

  Reply # 720162 20-Nov-2012 15:43 Send private message

mattwnz: Did it stop working after it got dropped? If the damage isn't associated with the fault, then I would have thought it would still be covered. Teh problem is proving it either way. The place you took it is an authorised agent I pressume, so that would probably be the best place to get it repaired.


Sorry, I don't know anything about the timelines between potential dropping and speakers not working.

I agree about proof - it's a "your word against theirs" situation, which is never going to end well.

And yes, Yoobee = Renaissance; and are an Authorized Agent.

To be honest, I think that asking them about a paid repair is my colleagues best option; but she's currently in the "peeved with them" mindset, and doesn't want to go there. 

So, looking for alternatives...

6126 posts

Uber Geek
+1 received by user: 213


  Reply # 720247 20-Nov-2012 17:36 Send private message

jamesrt:
mattwnz: Did it stop working after it got dropped? If the damage isn't associated with the fault, then I would have thought it would still be covered. Teh problem is proving it either way. The place you took it is an authorised agent I pressume, so that would probably be the best place to get it repaired.


Sorry, I don't know anything about the timelines between potential dropping and speakers not working.

I agree about proof - it's a "your word against theirs" situation, which is never going to end well.

And yes, Yoobee = Renaissance; and are an Authorized Agent.

To be honest, I think that asking them about a paid repair is my colleagues best option; but she's currently in the "peeved with them" mindset, and doesn't want to go there. 

So, looking for alternatives...


Probably contacting apple could be the best bet, at least if you want it repaired by an authorised agent. I hardly every use the speaker on mine, so is it worth repairing? They could use headphones if they need sound, or even have it connected via bluetooth to a local speaker.

1098 posts

Uber Geek
+1 received by user: 42


  Reply # 722470 25-Nov-2012 00:52 Send private message

Could try phonebiz on Willis? By the subway across from Sony.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 25-Apr-2014 12:17 (111 replies)
Pages... 6 7 8


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Technofreak on 25-Apr-2014 12:10 (749 replies)
Pages... 48 49 50


Forms of government for New Zealand
Created by charsleysa, last reply by Sidestep on 25-Apr-2014 10:00 (179 replies)
Pages... 10 11 12



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.