Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

gzt



3734 posts

Uber Geek
+1 received by user: 103

Subscriber

Topic # 112625 14-Dec-2012 20:28 Send private message

I'm looking at buying an iPad as a gift. The "Apple Expert" from the online store who invited me to email him with questions does not know the answer and is giving evasive and information empty responses.

The question I'm asking is - In the event warranty service is needed, what is the warranty service procedure if I buy the item from the NZ Apple online store?

A secondary question is - What is the warranty service procedure if I buy from NZ bricks and mortar?

A third question is - Apart from the additional cover provided by Apple Care does it change the warranty service procedure in either/or the first and second case.

Grateful for any responses.

[Edit: I'm also asking how I can ensure the recipient will be correctly known as the first owner for warranty purposes. I assume the receipt will be in my name which is not great if a service rep gets picky about it and I'm not available to see it through the process]

Create new topic
6087 posts

Uber Geek
+1 received by user: 207


  Reply # 732817 14-Dec-2012 22:55 Send private message

When dealing with contact centres, unless the question is in their list that they lookup, they probably can't answer it.

Possibly buy it under the name you intend to purchase it for? You will be covered by the CGA in anycase.

840 posts

Ultimate Geek
+1 received by user: 48


  Reply # 732850 15-Dec-2012 08:49 Send private message

There are apple service centres in most of the big cities in NZ. I call the helpdesk and they ask me which one I want to send it to. I am pretty sure the list is on the apple website.

I have never had a problem with their process.

Jon

gzt



3734 posts

Uber Geek
+1 received by user: 103

Subscriber

  Reply # 732858 15-Dec-2012 09:40 Send private message

If I buy it from bricks and mortar will the retail store forward and receive to/from the warranty agent if there are problems? The reason I ask is the recipient is not technical and it will be good if they can discuss any perceived issues with a retailer in person. If retailers are usually a gateway for iPad warranty service like they are with other brands then I will consider buying from local retail near the recipient in this instance. Very likely to be somewhere like Noel Leeming.

The recipient will not be syncing to any external devices so that should cut down the scope of potential software issues.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 16-Apr-2014 22:14 (69 replies)
Pages... 3 4 5


Business vs Residential UFB, why the huge difference in cost??
Created by dman, last reply by dman on 16-Apr-2014 23:45 (22 replies)
Pages... 2


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Lazarui on 16-Apr-2014 12:56 (66 replies)
Pages... 3 4 5


Problem with NDSCam
Created by haydenmarsh, last reply by Benoire on 14-Apr-2014 21:28 (21 replies)
Pages... 2


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 15-Apr-2014 16:40 (734 replies)
Pages... 47 48 49


True cost of driving ..
Created by rayonline, last reply by alasta on 14-Apr-2014 20:43 (52 replies)
Pages... 2 3 4


Why is there a lack of ultraportables with Intel Iris graphics?
Created by d3Xt3r, last reply by wasabi2k on 14-Apr-2014 13:21 (32 replies)
Pages... 2 3


Help ! Home business connection and VDSL dead. yikes.
Created by Scotsman, last reply by FireEngine on 16-Apr-2014 19:59 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.