I look after about 25 iPhones at work and I have one that has obvious battery issues. Its a 3G iPhone just over a year old.
So I sent the unit into get repaired and got a quote back for around $450 to "exchange" the unit. I asked what exchange meant - battery or entire iPhone. The response was the entire iPhone as Apple don't authorise repairs on the iPhone.
This seems to be a bit of a rort to me. If I pay for the exchange unit there's no warranty so if something goes wrong I'm up for another $450. What should I do? Buy a new iPhone 3GS instead?