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Forums › New Zealand Connections › House move still a dial tone need to be disconnected...so we can hook up new services


749 posts

Ultimate Geek

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Topic # 111815 15-Nov-2012 18:32 Send private message

As per subject line house rented and previous tenant hard to track down. Currently a dial tone so have an existing number. New people wanting a Vodafone naked DSL connection. But existing services on line. Any suggestions? Get a new line connected independent of existing but at what cost?

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77 posts

Master Geek
  Reply # 717872 15-Nov-2012 19:10 Send private message

May want to check, but there should be a second pair of wires coming to the demarcation point. Maybe get the new services connected to that pair and connect the house wiring to that pair of wires.

1 post

Wannabe Geek
  Reply # 717875 15-Nov-2012 19:20 Send private message

Submit a connection request with your chosen provider, in this case vodafone, they will see the live connection there and advise you to ring them from it, once you have called them from that active line they are able to submit a disconnection request regardless of the provider it is currently connected with, and can then proceed with the connection as per normal.

Just A Geek
1578 posts

Uber Geek

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  Reply # 717876 15-Nov-2012 19:20 Send private message

There are simple processes to resolve issues like this.. Contact your ISP and they should be able to get it sorted out for you.(Escalate if the help desk cannot help you).

Also Try dialling 07 832 0000 (Free Number) and see who the toll provider is (normally it will tell you) and usually its the ISP as well and dial 1956 and then ring up the ISP and tell them the old owners moved out and for them to disconnect the line.


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