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Topic # 88322 13-Aug-2011 17:52 Send private message

Hey ppl,

I just got one of these units today, goes well but I can't make the Live services work (traffic, weather, etc)

I've gone through the support pages and done things like a hard reset, confirmed the unit is getting a signal from the vodafone network, etc but it keeps saying I need a subscription.

I was on the understanding that this came with a 1yr license to use live services.

I assume I'm meant to go into the settings and add my tomtom account login into it, I've tried adding an alternate one in but no luck.

When I tried going into live services without having a login in the unit I was getting errors like it can't connect to server and also sometimes an error code which I think was 1560

Does anyone have any ideas? I've tried ringing tomtom support but appears they don't like working weekends.

thanks
 

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  Reply # 506045 13-Aug-2011 17:54 Send private message

Have you installed the TomTom software, created an account an connected the device?






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  Reply # 506047 13-Aug-2011 17:57 Send private message

Yep, I was using a different Tomtom device (VIA160) and noticed it uses the same software hence just plugged this one in and it seemed ok with that



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  Reply # 506062 13-Aug-2011 18:38 Send private message

ok have ripped the software off the laptop and hard reset the unit
software reinstalled, not entered any user info this time into the tomtom unit

If I go services > My Services I'll get within half a min a red-border error number 1506

I've found where to check if its getting a vodafone signal and getting 2/5 bars if i hold it up (in the matamata coverage area at present)



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  Reply # 506997 15-Aug-2011 20:38 Send private message

Resolved the issue by returning the unit back to where I got it from and got another one, going good now :)

I noticed that the Traffic on it doesn't update overly fast compared to what is on AA Roadwatch:

e.g I'll plot a route between Hamilton and Wellington making sure it goes through Waiouru, it will do it with no problem however if I look at AA Roadwatch most of the central roads are closed due to snow at present.

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  Reply # 517322 6-Sep-2011 09:46 Send private message

i signed up on line with an account and then once i logged on to my tomtom it allowed me to use the service. i think the biggest flaw is the tomtom not being easy to use.  My biggest beef at the moment is SH18 / SH16 got alterered in a major way weeks ago and no spring update to cover his...


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