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Topic # 100164 4-Apr-2012 12:58 Send private message

Seems the visibill page is broken, been like this for a couple of days now. The layout is all changed, unable to view my bill.


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Slingshot

  Reply # 605056 4-Apr-2012 13:30 Send private message

Hi, 

That does look a bit odd,

Can you PM me your account details and i'll look into it?

Cheers,
Warren




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  Reply # 605083 4-Apr-2012 14:19 Send private message

I can't seem to login to the Visibill account.


I can log into my account at Slinghot then when I click on My Visibill, I get a new Call Plus/Visibill login page asking for my account number and password. Entered my account number and my slingshot password, but nothing happens.


If I then click the forgotten password hyperlink, I then get the following error after I submit my information. "The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist."


Harry   

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  Reply # 605087 4-Apr-2012 14:29 Send private message

Hey All,

Seems to be some issues with Visibill at the mo,

We are currently working on resolving it.

No ETR at present.

Thanks,
Joe.






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  Reply # 605317 4-Apr-2012 21:11 Send private message

Thanks guys for the response. 

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  Reply # 606537 7-Apr-2012 23:15 Send private message

Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.




Richard rich.ms

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  Reply # 606542 7-Apr-2012 23:49 Send private message

richms: Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.

I'm fairly sure that visibill used to use the account number and a randomly generated password (rather than your account password.)




rm *

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  Reply # 606550 8-Apr-2012 00:45 Send private message

Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.




Richard rich.ms

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  Reply # 606551 8-Apr-2012 00:53 Send private message

richms: Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.

I always went via "My Account" (since I don't know my account number off by heart and Visibill didn't seem to accept my normal account password.)

That said, I've just tried to log in directly to Visibill with my account number and regular account password - and it worked.




rm *

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  Reply # 606636 8-Apr-2012 12:03 Send private message

Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151


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  Reply # 606644 8-Apr-2012 12:38 Send private message

dontpanic42: Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151


Yup, every time. 

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  Reply # 606781 8-Apr-2012 18:54 Send private message

Internet username and password are a no-go so I thought I would try recovering it.

The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist.

is the error I get. Hmm




Richard rich.ms

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  Reply # 606790 8-Apr-2012 19:02 Send private message

richms: Internet username and password are a no-go so I thought I would try recovering it.

I was able to log in using my account number and regular account password.




rm *

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  Reply # 606804 8-Apr-2012 19:28 Send private message

Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.




Richard rich.ms

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  Reply # 606810 8-Apr-2012 19:37 Send private message

richms: Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.

I consider the internet/"My Account"/webmail password to be the regular one.




rm *

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  Reply # 607047 9-Apr-2012 14:31 Send private message

Hi guys,

I've escalated this to our IT team to investigate.

In the meantime if you log into that screen with your visibill password and your account number it should let you in.

Cheers,
Warren




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