Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




2391 posts

Uber Geek
+1 received by user: 292
Inactive user


Topic # 100164 4-Apr-2012 12:58 Send private message

Seems the visibill page is broken, been like this for a couple of days now. The layout is all changed, unable to view my bill.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 605056 4-Apr-2012 13:30 Send private message

Hi, 

That does look a bit odd,

Can you PM me your account details and i'll look into it?

Cheers,
Warren




158 posts

Master Geek
+1 received by user: 14


  Reply # 605083 4-Apr-2012 14:19 Send private message

I can't seem to login to the Visibill account.


I can log into my account at Slinghot then when I click on My Visibill, I get a new Call Plus/Visibill login page asking for my account number and password. Entered my account number and my slingshot password, but nothing happens.


If I then click the forgotten password hyperlink, I then get the following error after I submit my information. "The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist."


Harry   

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 605087 4-Apr-2012 14:29 Send private message

Hey All,

Seems to be some issues with Visibill at the mo,

We are currently working on resolving it.

No ETR at present.

Thanks,
Joe.






2391 posts

Uber Geek
+1 received by user: 292
Inactive user


  Reply # 605317 4-Apr-2012 21:11 Send private message

Thanks guys for the response. 

11502 posts

Uber Geek
+1 received by user: 662

Trusted
Subscriber

  Reply # 606537 7-Apr-2012 23:15 Send private message

Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.




Richard rich.ms

997 posts

Ultimate Geek
+1 received by user: 12


  Reply # 606542 7-Apr-2012 23:49 Send private message

richms: Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.

I'm fairly sure that visibill used to use the account number and a randomly generated password (rather than your account password.)




rm *

11502 posts

Uber Geek
+1 received by user: 662

Trusted
Subscriber

  Reply # 606550 8-Apr-2012 00:45 Send private message

Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.




Richard rich.ms

997 posts

Ultimate Geek
+1 received by user: 12


  Reply # 606551 8-Apr-2012 00:53 Send private message

richms: Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.

I always went via "My Account" (since I don't know my account number off by heart and Visibill didn't seem to accept my normal account password.)

That said, I've just tried to log in directly to Visibill with my account number and regular account password - and it worked.




rm *

1571 posts

Uber Geek
+1 received by user: 11

Subscriber

  Reply # 606636 8-Apr-2012 12:03 Send private message

Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151


25 posts

Geek


  Reply # 606644 8-Apr-2012 12:38 Send private message

dontpanic42: Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151


Yup, every time. 

11502 posts

Uber Geek
+1 received by user: 662

Trusted
Subscriber

  Reply # 606781 8-Apr-2012 18:54 Send private message

Internet username and password are a no-go so I thought I would try recovering it.

The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist.

is the error I get. Hmm




Richard rich.ms

997 posts

Ultimate Geek
+1 received by user: 12


  Reply # 606790 8-Apr-2012 19:02 Send private message

richms: Internet username and password are a no-go so I thought I would try recovering it.

I was able to log in using my account number and regular account password.




rm *

11502 posts

Uber Geek
+1 received by user: 662

Trusted
Subscriber

  Reply # 606804 8-Apr-2012 19:28 Send private message

Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.




Richard rich.ms

997 posts

Ultimate Geek
+1 received by user: 12


  Reply # 606810 8-Apr-2012 19:37 Send private message

richms: Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.

I consider the internet/"My Account"/webmail password to be the regular one.




rm *

894 posts

Ultimate Geek
+1 received by user: 37

Trusted
Slingshot

  Reply # 607047 9-Apr-2012 14:31 Send private message

Hi guys,

I've escalated this to our IT team to investigate.

In the meantime if you log into that screen with your visibill password and your account number it should let you in.

Cheers,
Warren




 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

forgot how to unlock a car door
Created by joker97, last reply by benokobi on 18-Dec-2014 22:08 (38 replies)
Pages... 2 3


Spray Foam Insulation
Created by AACTech, last reply by timmmay on 18-Dec-2014 16:19 (28 replies)
Pages... 2


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


Lightbox launches on PlayStation 4
Created by freitasm, last reply by networkn on 18-Dec-2014 22:18 (22 replies)
Pages... 2


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


How to cool a room
Created by E3xtc, last reply by joker97 on 18-Dec-2014 22:34 (21 replies)
Pages... 2


Slaughter of Innocents
Created by networkn, last reply by networkn on 18-Dec-2014 20:08 (43 replies)
Pages... 2 3


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.