When I do reset my modem my ping jumps from its normal ~30ms to about 500ms on the first hop, I presume to the cabinet or the exchange or something.
I have not called slingshot, just thought I'd check here and see if anyone here knew anything.
modem stats all appear fine to me;
Line Coding:Trellis On
Link Power State:L0
SNR Margin (dB):11.7 12.3
Attenuation (dB):8.0 3.9
Output Power (dBm):18.5 12.6
Attainable Rate (Kbps):22892 836
Rate (Kbps):19916 816