(copied from Slingshot forums in hopes it gets seen)
I just moved house this past weekend and am experiencing a couple of problems.
Firstly, I rung and organised the move 10 days early in order to try and make it as easy as possible. Now on saturday I got a text from slingshot saying 'Slingshot here. You're now live on our Better Network! To connect to the internet, please restart your modem. Enjoy your upgraded services.'
Great! Or maybe not. I plugged in the modem at our new address and the internet won't connect. The dsl light is on and in the browser I can see the dsl status showing all the necessary figures. However, the internet light is off and it's showing disconnected in the browser (clicking connect doesn't work). I also plugged the phone in and got an engaged tone (beep - beep - beep).
Now this morning I got another text from Slingshot saying 'Hi Slingshot here, there has been a delay with your new Homeline connection. We will text you with a new date as soon as we can. Thanks'.
Not so great. That explains why the phone wasn't working but does it explain why the internet isn't connecting? If it does then why did I get a text saying I was all connected and ready to go? Also, is there a way to find out an exact date or does chorus figure that out and then let Slingshot know?
I can understand that complications happen (albeit slightly frustrating) but if I could at least know the date i'd be a little more happy